What are the responsibilities and job description for the Student Success Coach I position at Columbia College?
Student Success Coach I
Department: Center for Advising, Retention, and Student Success
Location: Ft. Sill, OK
Type: Staff, Full-time
Pay: $19.96 to $21.72 per hour (Pay range may vary based on geographic location)
Department: Center for Advising, Retention, and Student Success
Location: Ft. Sill, OK
Type: Staff, Full-time
Pay: $19.96 to $21.72 per hour (Pay range may vary based on geographic location)
Diversity Statement:
Columbia College is committed to creating an inclusive employee experience for all regardless of race, color, national origin, gender, religion, sexual orientation, age or disability. The college maintains a safe place for open discourse; supports activities that promote diversity and inclusion; and overall, fosters a sense of community that welcomes everyone.
Job Summary:
The Center for Advising, Retention, and Student Success is a one-stop shop that provides support to students throughout their college experience, including assistance in admissions, registration, financial aid, and academics. The Student Success Coach will be responsible for implementing dynamic initiatives as part of the Graduation Team model designed to improve the overall matriculation, retention, and persistence of traditional and nontraditional students at Columbia College. These responsibilities will include student success coaching, financial coaching, assisting in data entry, program development, and contacting students to resolve enrollment barriers and address success concerns. The Student Success Coach will assist the CARSS team in the implementation of processes, technology, and communications with students, faculty, and staff on student admission, persistence, retention, and completion initiatives.
Essential Functions:
- Perform job duties in accordance with Columbia College’s vision, mission and values, and contribute to the development of the Center for Advising, Retention, and Student Success.
- Deliver student success coaching and interventions for students regarding academic and financial aid concerns that may impact student matriculation and retention.
- Assist in the administrative duties for cross-divisional student success retention efforts.
- Respond to in-person, phone, and email inquiries in an effective, timely, and customer-focused manner, providing accurate information and appropriate referrals to other offices/staff as needed.
- Collaborate in call campaigns and general outreach across the Center for Student Success that affect the student experience during the admissions process through graduation.
- Keep current on academic, financial, and support services and policies in order to provide the most accurate information to students.
- Practice superior customer service.
- Display respect and civility to all constituencies regardless of the method of communication.
- Attend work timely and during the established hours of operation on a regular basis; work additional hours as business necessitates.
- Fulfill additional responsibilities as assigned.
Supervision Given:
None
Supervision Received:
Director of Center for Advising, Retention, and Student Success or Assistant Director of Center for Advising, Retention, and Student Success
Skills:
- Ability to fluently read, write and understand the English language.
- Proficiency with the following, but not limited to: active listening; critical thinking; speaking; oral and written comprehension and expression; judgment and decision making; social perceptiveness; writing; active learning; complex problem solving; and service orientation.
- Proficiency for using a variety of computer and technology-related software and equipment, including Microsoft Office products and database systems.
- Proficiency for using web-based technologies, including database systems.
- Ability to work independently or in a team environment, with or without direct supervision.
- Excellent communication, interpersonal, customer service and organizational skills with all constituents.
- Ability to perform multiple tasks simultaneously with great attention to detail.
- Ability to meet deadlines.
- Working knowledge of student databases and other education software.
Education: Bachelors Degree
Certification(s): None
Experience:
Two to five years’ experience in higher education.
Preferred Education/Experience:
- Experience in student recruitment and retention efforts.
- Experience in student advising.
- Experience working with diverse student groups.
- Masters Degree.
Employment Requirements:
- Ability to pass a criminal background check as a condition of employment, and on an annual basis, during employment.
- Ability to pass a drug test as a condition of employment, and during employment, and on a random basis or as required if probable cause or reasonable suspicion.
Special Requirements:
Some evening or weekend work may be required.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit for long periods of time, and talk or hear. The employee is regularly required to use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, or crawl. Specific vision abilities required by this job include close vision. The employee must lift, carry and move a minimum of 50 pounds on an occasional basis. Must be able to type on a computer keyboard and use a computer monitor on a frequent and regular basis.
Work Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is rarely exposed to outside weather conditions; however, possible exposure to hazards and physical risks to personal safety may occur while operating certain equipment. The noise level in the work environment is usually mild. Extensive sitting in one position. Regular interaction with the College community and the public.
This job description is not meant to be all-inclusive of every duty and responsibility required by the employee in the position.
Eligibility for employee benefits and perks is determined by employment status. For more information please see https://www.ccis.edu/careers/
The offer of employment and assignment to duties is contingent upon a satisfactory criminal background check. The information may include, but is not limited to, academic, residential, achievement, performance, attendance, disciplinary, employment history, credit history, driving history, and criminal history of public record.
Review of applications will begin immediately and continue until the position is filled.
Columbia College is an equal opportunity employer.
In compliance with the Higher Education Opportunity Act (HEOA) and the Jeanne Clery Campus Safety Act (Clery Act), the Department of Campus Safety for Columbia College has provided the Annual Security and Fire Safety Report and crime statistics for the main campus and venues nationwide.
Columbia College is required to distribute this information to all current and prospective employees and students. Please follow the link below for the full report or contact Human Resources at 573-875-7495 for a printed copy.
https://www.ccis.edu/campus-safety/crime-reporting/reports-stats
Salary : $20 - $22
