Account Manager

ACCOUNT MANAGER JOB DESCRIPTION

Job Title: Account Manager
Location: On-site (Seattle, WA) and at customer facilities
Reports To: Service Manager
Department: Service

POSITION OVERVIEW

Columbia Fire, LLC is seeking a results-driven, customer-focused Account Manager to oversee a hybrid role combining business development, deficiency and inspection sales, and account management responsibilities. This position plays a critical role in developing new business opportunities while maintaining and growing existing customer relationships.

This is a full-time, exempt position that requires in-person engagement—either in the office or on-site with clients. Remote work from home is not available for this role.

OUR CORE VALUES

• Customer Centricity – Every decision considers the customer first.
• Effective Communication – Clear, proactive, and responsive at every stage.
• Consistency – We deliver what we promise, when we promise it.
• Initiative – Empowered to take ownership and drive improvement.
• Trustworthiness – We act with integrity, accountability, and respect.

KEY RESPONSIBILITIES

Primary Focus Areas:

• 60% – Deficiency Sales & Existing Account Management:
  • Identify and propose sales solutions for service, minor repairs, and deficiencies generated typically from additional work needed found during inspections.
  • Collaborate with operations and technicians to ensure timely delivery of proposals and resolution of customer issues.
  • Serve as the main point of contact for assigned accounts, fostering long-term client relationships.
  • Coordinate with field technicians and operations to confirm scope of work and scheduling.
  • Review completed service jobs to identify additional sales opportunities.
  • Project manage the work you sell (get material list to purchaser to order needed parts, pass off the requested schedule to our Dispatcher, and include a clear scope for the technician)

• 20% – Inbound Sales (Customer Requests):
  • Respond to inbound service and inspection inquiries.
  • Conduct on-site building surveys to assess customer needs and ensure code compliance, focusing on a positive face-to-face customer experience.
  • Generate timely and accurate proposals following surveys.
• 20% – Outbound Sales (Hunting):
  • Prospect new business through cold calling, walk-ins, networking, and outbound outreach.
  • Actively pursue new vertical and geographical markets aligned with company goals.
  • Update CRM tools with current opportunities, pipeline updates, and customer communication.
  • Spend no less than 2 hours per week in the Atlas hunting software, prospecting new clientele.

Additional Responsibilities:

• Assist with internal communication and coordination between departments.
• Participate in weekly sales meetings, contributing updates and forecasting.
• Assist with general service and administration management duties, including shared phone answering, updating ServiceTrade and other responsibilities across the Service Department team.

QUALIFICATIONS

• Minimum 3 years of sales and customer service experience, preferably in fire protection, building services, or a related technical industry.
• Proven ability to manage client relationships and close sales.
• Strong understanding of the inspection and life safety service industry preferred.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite and CRM tools.
• Valid driver’s license and clean driving record.
• Must pass pre-employment drug screening and background check.

COMPENSATION & BENEFITS

• Base salary of $80,000/yr
• • Base pay covers all duties and responsibilities in job description.
• Incentive plan, paid three times per year.
• • Commission is paid for any new inspections sold (inbound or outbound) but not “house account” existing clients renewals.
  • Incentive plan covers compensation for the growth of sales.
• Visits to customers may either be done in a personal vehicle at IRS mileage reimbursement rates, or if a fleet vehicle is at the office unused when needed, you may use it to visit the customer. This role does not provide a full-time vehicle though for commuting purposes.
• Medical, dental, and vision insurance (Regence, Delta Dental, VSP).
• Employer-paid life insurance; optional supplemental insurance available.
• Paid Time Off (PTO) and eight paid holidays.
• 401(k) plan with up to 3.5% employer match.

PERFORMANCE EXPECTATIONS

• Weekly expectations include:
• • 10 outbound calls
  • 2 hours prospecting in Atlas
  • 4 customer site visits
  • 2 new proposals
  • 10 emails to new clients or prospects
  • All deficiencies quoted within 2 business days of being identified
  • All quotes sent to customers within 2 business days of the site walk
  • 100% of all deficiencies identified, quoted.
• Active tracking and management of sales pipeline and proposal conversion.

JOIN A TEAM THAT SAVES LIVES AND PROTECTS COMMUNITIES—WHILE BUILDING A REWARDING CAREER.