What are the responsibilities and job description for the Revenue Cycle Accounts Receivable Follow-Up Supervisor position at Columbia Graduate Consulting Club?
- 549070
- Parker Plaza, Fort Lee, NJ
- Faculty Practice Organization
- Full Time
- Opening on: Mar 13 2025
- Grade 104
- Job Type: Officer of Administration
- Bargaining Unit:
- Regular/Temporary: Regular
- End Date if Temporary:
- Hours Per Week: 35
- Standard Work Schedule:
- Building:
- Salary Range: $65300-$78000
Position Summary
The Revenue Cycle Supervisor (Accounts Receivable) is responsible for day-to-day supervision of a unit that is responsible for working and collecting on unpaid professional medical claims (government and all third-party payers). The Supervisor is responsible for the unit performance, work quality, efficiency, and compliance with policies and regulations.
Responsibilities
Operations
- Day-to-day management of a business unit that is responsible for working and collecting unpaid professional medical claims (government and all thirdparty payers).
- Organizes and supervises staff to work in accordance with operating protocols to achieve maximum efficiency. Assists with the evaluation of ongoing operations and programs on a regular basis for efficient use of resources. Assesses the need for new workflows, tactics, tasks or functions.
- Manages “special situation” and/or higher complexity calls escalated by AR Follow-up Specialists for resolution.
- Maintains a thorough working knowledge of all aspects of billing and collection in both governmental and non-governmental third-party payer environments.
- Assists in determining solutions to problems created by changes in the payor environment.
- Monitor work queues to ensure tasks are completed timely and accurately. Perform routine quality audits under direction from management
- Develops procedures and work practices designed to maximize Accounts Receivable performance and overall collection activities.
- Adheres to priority matrix to complete daily tasks.
- Meets regularly with Management to review charges, collection, adjustments, and denial trends related to charge capture and billing.
- Reports the status of the Unit with respect to staffing, work tools, reports, potential problems, changes and requirements to the CRO Revenue Cycle Manager and Director
- Develops and maintains a good productive and collaborative relationship with departmental management and representatives.
- Work collaboratively with clinical departments to establish effective communications to further the efficiency of the revenue cycle process.
- Promotes staff professionalism and performance with coaching, training, and feedback.
- Assist unit manager with staff performance evaluations. Under direction of management, takes corrective action with staff in accordance with institutional HR guidelines.
- Performs other revenue cycle tasks as assigned by management as a member of a large central business office.
- Represents the FPO on committees, task forces, and workgroups as assigned.
- Conforms to all applicable HIPAA, Billing Compliance and safety policies and guidelines.
Minimum Qualifications
- Requires bachelor’s degree or equivalent in education and experience.
- Minimum of 3 years experience of customer service in medical billing or third party payer environment with knowledge of CPT, ICD-10, and HCPC coding.
- Demonstrated skills in A/R management, problem assessment, and resolution, and collaborative problem-solving in complex, interdisciplinary settings. Including proficiency in health insurance billing, collections, and eligibility as it pertains to commercial and managed care, and self-pay reimbursement concepts and overall operational impact.
- Ability to work collaboratively with a culturally diverse staff and patient/family population, strong customer service skills, demonstrating tact and sensitivity in stressful situations.
- Ability to work independently and follow-through and handle multiple tasks simultaneously.
- Excellent verbal and written communication skills.
- Intermediate level proficiency of Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.
- Must be a motivated individual with a positive and exceptional work ethic.
- Ability to educate and train all levels of professional staff.
- Must successfully complete systems training requirements.
- At least 2 years of direct supervisory experience is preferred.
- Knowledge of Epic and GE/IDX billing system is preferred.
- Certified Coder is preferred.
- Managed care industry experience is preferred.
Patient Facing Competencies
Minimum Proficiency Level
Accountability & Self-Management
Level 3 - Intermediate
Adaptability to Change & Learning Agility
Level 2 - Basic
Communication
Level 2 - Basic
Customer Service & Patient Centered
Level 3 - Intermediate
Emotional Intelligence
Level 2 - Basic
Problem Solving & Decision Making
Level 3 - Intermediate
Productivity & Time Management
Level 3 - Intermediate
Teamwork & Collaboration
Level 2 - Basic
Quality, Patient & Workplace Safety
Level 3 - Intermediate
Leadership Competencies
Minimum Proficiency Level
Performance Management
Level 2 - Basic
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Salary : $65,300 - $78,000
