What are the responsibilities and job description for the Technical Support Engineer position at Columbia Greene Community College?
Technical Support Engineer
The Opportunity
The Office of Human Resources is accepting applications for a full-time Technical Support Engineer. If you are passionate about having a positive impact on students’ lives… apply now to Columbia-Greene!
The Technical Support Engineer reports to the Chief Information Officer and is responsible for the duties described below.
Duties and Responsibilities
- Responsible for the front-line support of College desktops, servers, network, and general infrastructure; Maintain business-critical internal infrastructure, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, internet, and intranet.
- Coordinates the installation and connectivity of server and network systems, working in partnership with remote teams, to ensure the stable operation of the organization's IT systems.
- Installs, configures, maintains, and upgrades computers, servers, and wired / wireless networking software and hardware, including installation and troubleshooting.
- Physically installs network and server hardware and network cabling, bringing new infrastructure equipment online.
- Troubleshoots software and hardware issues, working with other IT staff and users, to provide timely resolutions.
- Responsible for managing the desktop environment; Implements and administers imaging systems for efficient deployment of desktop images and configurations.
- Provides Tier-2 and -3 level support for escalated computer technical issues; escalate complex service requests when necessary.
- Assists the service desk and other team members with troubleshooting to identify root cause, provide technical support when needed, and explain solutions clearly.
- Takes responsibility for specific project deliverables within larger business initiatives.
- Works with internal and external partners to communicate project status, activities, and achievements.
- Accurately inputs, assigns, and updates service requests and incidents into the IT ticket tracking system.
- Collaborates with IT staff to resolve and manage tickets in the IT ticket tracking system.
- Adheres to technical processes and procedures.
- Authors and updates internal documentation for installations and technical configuration.
- Orders equipment, and software, inputs requisitions, and coordinates with vendors. Responsible for IT Budget maintenance, which includes writing purchase orders, processing claim vouchers, and paying bills.
- Must be available to cover regular hours and emergencies as needed.
- Undertakes additional responsibilities as determined by the CIO.
Required Qualifications
Preferred Qualifications
Salary and Benefit Information
Salary $60-$70K will be determined by a variety of factors including experience, education, training / skills and certifications. The College offers a comprehensive benefits package that includes medical and dental insurance, short- and long-term disability, generous vacation and sick leave, paid holidays, pre-tax flexible spending accounts, retirement plans, tax-deferred compensation, as well as employee and dependent tuition waivers. Public Loan Forgiveness for those who meet eligibility.
Application Information
For full consideration, applicants must submit the following : (1) cover letter; (2) Resume / CV; (3) contact information for three professional references as a single PDF document to : HR@sunycgcc.edu. Review will begin immediately and continue until it is filled.
Columbia-Greene Community College does not discriminate against any employee, applicant for employment, student or applicant for admission based on an individual's race, color, national origin, religion, creed, age, disability, sex, gender identification, gender expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, veteran status, domestic violence victim status, criminal conviction or any other category protected by law. The College adheres to all federal and state civil rights laws prohibiting discrimination in public institutions of higher education.
The College makes every reasonable effort to ensure equal access to employment opportunities for individuals with documented disabilities. If you require reasonable accommodations for completing the application process, please contact the Human Resources Department at 518-697-6337.
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Salary : $60,000 - $70,000
