What are the responsibilities and job description for the Product Support Specialist - FPP position at Columbia Helicopters, Inc.?
For over 65 years, Columbia Helicopters have been a trusted provider of heavy-lift helicopter services. We create new aircraft, fly heavy-lift helicopters around the world, and provide maintenance support to ensure you are mission-ready for critical operations. If you are passionate about aviation, join our Columbia Family!
The FPP Support Specialist provides technical support for internal and external customers focused on aircraft, engine, or shop related in-service problems, production issues, service centers, repair schemes, and test equipment maintenance. Research, edit, proof Frozen Process Plans (FPPs), drawings and specifications, and interact with end-users to bring clarity and consistency for the data. May lead or participate in special projects as assigned by the Technical Publications Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Supports MRO by and by developing FPP repairs and overhaul requirements for customers.
- Edits and reviews FPP technical documents for accuracy based on experience, knowledge and consistency with approved data.
- Facilitates communication with and between Boeing, ARMY SRD, Engineering, Fleet Management, Supply Chain, service centers and applicable suppliers regarding repair schemes, engineering- related production problems, source material and other product knowledge.
- Research/understand/ability to read/analyze/and interpret technical documents such as Original Equipment Manufacturer (OEM), Industry/Military Specifications and Engineering specifications
- (e.g. Boeing BAC, BMS, BPS & GE Specs), DMWR’s, MEO’s, Military/Boeing Quality standards, Tech sheets, Travelers, 1379 forms, drawings, aircraft and engine maintenance manuals, component maintenance manuals, and illustrated parts catalogs for relevant information and data to be included into technical publications.
- Coordinates, creates and authors FPPs to include required annual reviews.
- Interprets engineering drawings and facilitates correction to FPPs relating to maintenance.
MINIMUM QUALIFICATIONS AND EXPERIENCE
- High School diploma with an FAA Airframe and Powerplant (A&P) license is desired.
- An Associate degree in a technically oriented field is desirable.
- 10 years of diversified experience in rotorcraft industry maintenance desirable.
- Understanding and ability to read, analyze, and interpret Engineering Drawings, Military Specifications and Engineering specifications (e.g. MIL Specs, Boeing BAC, BMS, BPS & GE Specs), maintenance manuals, and Structural Repair Manuals.
- Understanding of Engineering processes (requirement evaluations and analysis).
- Proficient in Microsoft Office applications, Adobe & Excel; ability to learn other applications.
- Strong organizational skills with attention to detail.
- Ability to work independently and in a team-oriented environment.
- Maintain a good working relationship with all team members, stakeholders, and customers.
- Ability to simultaneously work on multiple projects with multiple priorities and deadlines in a fast paced environment while working efficiently and providing a quality product with attention to detail.
- Excellent verbal and written communication skills with the ability to present ideas, concepts and proposals to a wide range of audiences at all levels, technical and non-technical, internal and external.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
