Automotive Service Writer/Advisor Honda

• Very established shop
• Good reputation with community
• Loyal Customer base
• Experienced technicians- Fixed Right first time 97% 10 years in a row
• 3450 hours produced last month
• Robust Customer pay, working on Honda product is the primary work
• 70/30 Maintenance to Repair.

We are hiring an Experienced Automotive Service Writer. We are located in Columbia Missouri. We are willing to offer relocation assistance for the right candidate with the right experience.

Safe work environment. When Covid happened, there were no layoffs, and we guaranteed wages for all our employees. Our employees are our most valuable asset.

Awarded best dealership to work for in 2020 by Automotive News.

Presidents' Award winner 7 consecutive years in a row.

• Air-conditioned Bays
• Brand new, state-of-the-art Service Center
• Full Benefits Paid Time off!!
• Competitive Pay
• 401K w/company match
• Life Insurance & Disability Insurance
• Employee Purchasing Program discounts on parts/services
• and so much more!!
• New lifts, equipment, and tools- Brand new road force balancers/ alignment rack, A/C and fluid machines
• Voted Columbia’s best service department 8 consecutive years
• Great customer satisfaction and a large, loyal customer base.
• We care about our employees and want career-minded individuals.

Sells and schedules needed service work in the service department.

Essential Duties:

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Writes up customer’s vehicle problems accurately and clearly on repair order.
• Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes “promised time”. Checks with dispatcher, if necessary.
• Obtains customer’s signature on repair order; provides customer with a copy.
• Establishes customer’s method of payment. Obtains credit approval, if necessary.
• Notifies dispatcher of incoming work.
• Checks on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
• Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
• Keeps service department forms, menus and pricing guides up-to-date.
• Explains completed work and all charges to customers.
• Implements a quality control process to eliminate comebacks.
• Maintains high customer satisfaction standards.
• Handles telephone inquiries regarding appointments and work in process.
• Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work.
• Supervises all cleaning and prepping of new and used vehicles.
• Keeps work area clean.

Certificates and Licenses:

Valid Driver’s License required

ASE Certification preferred, but not required

Job Type: Full-time

Job Type: Full-time

Pay: $50,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Shift:

• 10 hour shift

Work Days:

• Rotating weekends

Work Location: In person

Salary : $50,000 - $125,000