Food & Beverage Captain - Icicle Village Resort

Food & Beverage Captain | Icicle Village Resort

Let’s start off with the most important part-what’s in it for you:

The Perks

• Eligibility of perks is dependent upon job status
• Participates in Service Charge Tip Pool when working events (18% is added to all event charges including room rental, F&B, AV fees, etc.; 100% of the 18% service charge is paid to team members)
• Tip eligible when working in the restaurant
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
  
  

Our Commitment to you:

“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What you’ll do:

The Brass Tacks

• Our Food & Beverage (F&B) Captains supports the F&B team in both (bar, restaurant, & concessions) and banquet operations.
• Providing leadership for the team during events and restaurant shifts
• Supporting the management team in planning operations, for example managing & confirming reservations in the restaurant, or participating in EO meetings for banquets
• Effective communications of directives, initiatives and other information between management, sales department, culinary department, and team members
• Active “on the floor” involvement in setup, service and closing
• Helps provide oversight and maintenance of necessary supplies and equipment, and communication of needs to management
• Demonstrates positive leadership characteristics that empower and inspire employees to meet and exceed standards and ensure they consistently interact with others in an engaging and hospitable manner
• Maintains standards for food and beverage quality, presentation, handling, sanitation and safety in alignment with property standards and applicable regulations
• Assists in maintaining storage areas for inventory and in taking beverage inventory counts at end of month
• Reports all unsafe conditions immediately; ensures all equipment is properly maintained and functioning; ensures all equipment is used only as intended
• Provide guests with professional, efficient, prompt, and courteous service
• Other tasks and responsibilities as directed by management
  
  

The Nitty Gritty

• Two or more years of related experience; or an equivalent combination of education, training and experience
• Basic computer literacy
• Strong working knowledge of dining and beverage service procedures, applicable liquor laws and regulations, and equipment used in Food & Beverage Operations
• Good knowledge of beer, wine & spirits and strong bartending skills
• Ability to speak, read, write and understand English
• Ability to carry out instructions provided in written and oral format
• Be detail-oriented, reliable and punctual, and have strong multi-tasking and organizational skills
• Ability to create a team environment within and across departments
• The ability to provide an excellent level of customer service, even in stressful situations
• Open availability for scheduled shifts
• Willingness to work long hours, irregular shifts, and on weekends and holidays
• Able to communicate in a professional, positive and polite manner at all times
• Ability to perform physically strenuous work across a large property, including walking and transporting supplies long distances daily and working outdoors in inclement weather including extreme low temperatures and challenging weather conditions
• Must be comfortable working across a large resort property involving a significant amount of walking
• Standing and Walking: Remaining on your feet for extended periods, often up to 10 hours, to attend to guests and manage service areas
• Stair Navigation: Moving between different levels of the establishment, which may involve climbing and descending stairs
• Bending and Squatting: Reaching down to set or clear tables, retrieving items from lower shelves
• Lifting: Carrying trays, dishes, or supplies weighing up to 50 pounds
• Necessary State Food Handler’s License(s) and Liquor Serving Permit(s)
  
  

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Where you’ll work:

Tucked away in the charming Bavarian town of Leavenworth sits the enchanting Icicle Village Resort. Minutes away from the picturesque and bustling Front Street, this resort offers 160 guest accommodations including hotel rooms, suites, and condominiums. With the majestic Cascade mountain range as your backdrop, this property includes over 9,200 square feet of event space, including an outdoor tented garden. Guests can also enjoy onsite dining at JJ Hills Fresh Grill, serving dinner seven days a week.

Whether it is summer, winter, or any season in between, Icicle Village Resort provides guests with an abundance of daily and weekly activities such as yoga classes, s'mores by the firepit, kids crafts, wine tasting, and of course all the fun of the Junction Activity Center, complete with mini golf, basketball, disc golf, indoor game room, and more.

The Fine Print

Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.