What are the responsibilities and job description for the General Manager | Escala Condominium position at Columbia Hospitality?

General Manager | Escala

Escala Condominium is looking for a dynamic and hands-on General Manager to lead our team in delivering outstanding service to our residents at one of Seattles premier addresses.The ideal candidate is a trusted leader with a strong background in luxury hospitality or residential operations at a similar size property. Experience working with HOAs and directly partnering with boards of directors is highly preferred. As General Manager, you will oversee all departments, provide strategic direction, and play a vital role in fostering a thriving community.

Let's start off with the most important part-what's in it for you :

The Perks

Eligibility of perks is dependent upon job status
Salary Range : $130,000-$140,000 DOE
Incentive Eligible
Cellphone Allowance
Commuter / Parking Allowance
Get Paid Daily (Make any day payday)
Paid Time off & Holiday Pay (Because Balance Matters)
Benefits - Medical, Dental, Vision, Disability, 401K
HSA / FSA Plans -with employer contribution
Values Based Culture (#OMGLIFE)
Culture Add (Creating Space for Fresh Perspectives)
Referral Bonus (Get Paid to Recruit)
Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
Employee Assistance Program
Columbia Cares" Volunteer Opportunities
Committee Participation Opportunities (Fun, Philanthropic, Diversity / Equity / Inclusion)
Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
Online Learning Platform to Help You Grow!
Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you :

People never forget how you made them feel." Maya Angelou's famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other's backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What you'll do : The Brass Tacks

Provides overall direction, coordination and leadership for the property

Direct liaison to all community organizations, city officials, industry associations and public relations entities

Ensures all applicable standards, policies and procedures are fully implemented in all departments

Participates in preparation of the annual operating budget and financial plans which support the overall objectives of the community

Creates and monitors annual operating goals, addressing all the drivers (Financial, Residents, Infrastructure, and Learning and Growth)

Works with department leaders to meet or exceed established budgetary guidelines for the community. Reviews and approves operating expenses.

Ensure that all team members provide residents and guests with exceptional services

Directs the accurate and on-time preparation, production and distribution of all required reports

Protects and enhances the value of all property assets through appropriate programs in maintenance, security, emergency preparedness, housekeeping and capital improvements

Analyzes resident feedback and discusses findings with leaders. Institutes changes and upgrades in service as necessary

Promotes the property by building and maintaining an active and visible position in the local community and with industry partners

Selects, supervises, trains, develops, schedules, disciplines, and counsels staff. Demonstrates positive leadership characteristics that empower and inspire employees to meet and exceed standards

Provides timely formal assessment of individual team members in alignment with the performance review policy and procedures

Conducts training on job standards and areas of responsibility as needed

The Nitty Gritty

At least 5-7 years in luxury residential or hospitality management experience in a General Manager role at a property of similar size and level of service

Proven leadership experience that empowers and inspires team members to meet and exceed standards

Working knowledge of all applicable laws, codes and regulations

HOA experience is a huge plus, especially in managing residential or mixed-use properties.

Proven track record in managing large-scale projects, including renovations or capital improvements.

Strong financial acumen, with experience in tracking financial performance, creating budgets, and managing expenses.

Strong communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals. Ability to effectively present information and respond to questions from team members, managers, clients, guests or the general public

Strong general management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivery of results

Strong financial management skills, including budget management, expense control, forecasting and analysis of financial statements

Strong people management skills, including coaching, motivating, delegating, scheduling and relationship-building

Don't meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Where you'll work :

The elegant, 31-story Escala is among Seattle's most exclusive addresses. The iconic tower redefines downtown living with 269 grand condominium homes up to 5,200 square feet, with private or semi-private elevator vestibules serving each home. At the corner of 4th and Virginia, Escala is the anchor of Downtown Seattle's retail core, South Lake Union and the burgeoning Denny Triangle neighborhood. Set amidst the Northwest's premier retail shops and restaurants, and within easy walking distance of downtown office towers, celebrated theaters, the world-renowned Pike Place Market, and vibrant nightclubs, Escala offers everything...and more.

The Fine Print

Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.

Salary : $130,000 - $140,000

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