What are the responsibilities and job description for the Guest Experience Specialist Agent (Hybrid Position) position at Columbia Hospitality?
Guest Experience Specialist Agent (Hybrid Position) | Salish Lodge & Spa
Wanderlust at heart? Make travel dreams come true every day. Lead with your enthusiasm; connecting each guest to the trip of their dreams. You are the multitasking whiz responsible for responding to inquiries and assisting guests in making hotel, lodging, dining, and spa reservations. Your skilled use of sales and suggestive selling techniques, combined with your genuine passion for creating incredible experiences for guests, drives occupancy and revenue increases.
Let’s start off with the most important part - what’s in it for you:
The Perks
“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.
Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.
What you’ll do:
The Brass Tacks
Where you’ll work:
Consistently ranked among the best small resorts in the world, the Salish Lodge & Spa overlooks the 268-foot Snoqualmie Falls. This iconic Pacific Northwest lodge has a world-renowned spa offering regionally inspired treatments, two restaurants providing a luxuriously comfortable and memorable dining experience, and award-winning wine list and a variety of nearby recreational activities. The resort is located 30 minutes east of downtown Seattle and within 40 minutes from Seattle-Tacoma International Airport.
The Fine Print
Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.
Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect
Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.
Wanderlust at heart? Make travel dreams come true every day. Lead with your enthusiasm; connecting each guest to the trip of their dreams. You are the multitasking whiz responsible for responding to inquiries and assisting guests in making hotel, lodging, dining, and spa reservations. Your skilled use of sales and suggestive selling techniques, combined with your genuine passion for creating incredible experiences for guests, drives occupancy and revenue increases.
Let’s start off with the most important part - what’s in it for you:
The Perks
- Eligibility of perks is dependent upon job status
- Hourly Pay Rate $22
- Get Paid Daily (Make any day payday)
- Paid Time Off & Holiday Pay (Because Balance Matters)
- Benefits - Medical, Dental, Vision, Disability, 401K, HSA/FSA Plans
- Discounted Lodging, Dining, Spa, Golf, Retail & Partner Perks (Yes, Discounted Travel!)
- Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
- Values-Based Culture (#OMGLIFE)
- Culture Add (Creating Space for Fresh Perspectives)
- Referral Bonus (Get Paid to Recruit)
- Employee Assistance Program
- “Columbia Cares” Volunteer Opportunities
- Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
- Online Learning Platform to Help You Develop!
“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.
Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.
What you’ll do:
The Brass Tacks
- Operates the PBX equipment by answering incoming calls, assisting outgoing calls, responding to emails and chat inquiries from guests
- Assists guests in making reservations for all facets of the hotel, including, but not limited to lodging, dining, and spa.
- Uses suggestive selling techniques to sell room upgrades and hotel services in order to increase occupancy and revenue.
- Maintains confidentiality of all guest information and pertinent hotel data.
- Keeps accurate and complete records of reservations, messages and other required information.
- Assists fellow Front Office, Spa & Dining team members when possible and appropriate.
- Work a rotating schedule based on business needs with hybrid capability
- Washington state residency required with ability to work on property weekly
- Minimum 1 year customer service experience preferred
- Previous PBX/Multi-line phone experience in hospitality strongly preferred
- Strong verbal & written communication skills required
Where you’ll work:
Consistently ranked among the best small resorts in the world, the Salish Lodge & Spa overlooks the 268-foot Snoqualmie Falls. This iconic Pacific Northwest lodge has a world-renowned spa offering regionally inspired treatments, two restaurants providing a luxuriously comfortable and memorable dining experience, and award-winning wine list and a variety of nearby recreational activities. The resort is located 30 minutes east of downtown Seattle and within 40 minutes from Seattle-Tacoma International Airport.
The Fine Print
Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.
Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect
Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.
Salary : $22
