What are the responsibilities and job description for the Hospitality Professional | Guest Services position at Columbia Hospitality?
Creating Exceptional Experiences
At Columbia Hospitality, we strive to provide outstanding service to our guests. As a Front Desk/Bartender, you will be the first point of contact for our visitors, and it is your responsibility to create a memorable experience for them.
The Role:
As a Front Desk/Bartender, you will be responsible for handling guest check-in and check-out processes, including room credits, keys, and guest issue resolution. You will also support the Guest Services and Front Office team with financial and service-related tasks to create unique and meaningful experiences for our guests.
Responsibilities:
Requirements:
For this role, we are looking for candidates with previous hospitality or customer service experience, as well as strong written and verbal communication skills. Previous experience in cash handling & computerized Point of Sale system is also preferred. Additionally, Food handler and Alcohol Server permits are required.
Benefits:
As a valued member of our team, you will enjoy competitive wages, excellent health benefits, 401k, and more. You will also have access to travel, dine, spa, and golf at properties across the Columbia Hospitality & LOGE portfolio at deep discounts. Not to mention, you'll get to take part in committee participation opportunities, task force work, and online learning platform to help you grow!
About Us:
Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues.
At Columbia Hospitality, we strive to provide outstanding service to our guests. As a Front Desk/Bartender, you will be the first point of contact for our visitors, and it is your responsibility to create a memorable experience for them.
The Role:
As a Front Desk/Bartender, you will be responsible for handling guest check-in and check-out processes, including room credits, keys, and guest issue resolution. You will also support the Guest Services and Front Office team with financial and service-related tasks to create unique and meaningful experiences for our guests.
Responsibilities:
- Possesses a working knowledge of the front desk, efficiently handling the check-in and checkout processes according to hotel procedures and standards.
- Be knowledgeable and proficient with the property management system.
- Establishes appropriate credit at time of guest check-in; familiarizes guests with the services and areas of the property.
- Manages guest issues effectively, keeping in mind both the guest's needs and business objectives.
- Use discretion and professionalism in resolving guest conflicts and use good judgement to consult with management if assistance or follow-up is needed.
- Conduct adequate follow-up with both guest and fellow team members.
Requirements:
For this role, we are looking for candidates with previous hospitality or customer service experience, as well as strong written and verbal communication skills. Previous experience in cash handling & computerized Point of Sale system is also preferred. Additionally, Food handler and Alcohol Server permits are required.
Benefits:
As a valued member of our team, you will enjoy competitive wages, excellent health benefits, 401k, and more. You will also have access to travel, dine, spa, and golf at properties across the Columbia Hospitality & LOGE portfolio at deep discounts. Not to mention, you'll get to take part in committee participation opportunities, task force work, and online learning platform to help you grow!
About Us:
Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues.
