What are the responsibilities and job description for the Night Audit Desk Agent position at Columbia Hospitality?

Night Auditor (Hourly) | The Lodge at St. Edward Park

Let's start off with the most important part - what's in it for you :

The Perks

Eligibility of perks is dependent upon job status
Hourly Pay Range : $20.60 - $22.60 DOE
Complimentary Onsite Employee Parking
Get Paid Daily (Make any day payday)
Paid Time off & Holiday Pay (Because Balance Matters)
Benefits - Medical, Dental, Vision, Disability, 401K
HSA / FSA Plans -with employer contribution
Values Based Culture (#OMGLIFE)
Culture Add (Creating Space for Fresh Perspectives)
Referral Bonus (Get Paid to Recruit)
Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
Employee Assistance Program
Columbia Cares" Volunteer Opportunities
Committee Participation Opportunities (Fun, Philanthropic, Diversity / Equity / Inclusion)
Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
Online Learning Platform to Help You Grow!
Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you :

People never forget how you made them feel." Maya Angelou's famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other's backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What you'll do : The Brass Tacks

Oversight of the day to day night operation of the property including front desk operations, and financial reconciliation and reporting.

Follows all procedures to ensure that all front office activities and services meet or exceed the established standards and goals.

Ensures confidentiality of all guest information and pertinent hotel data.

Assists guests, team members, and vendors during their shift.

Maintains a safe and secure environment for guests and team members. Reports security concerns and problematic situations immediately to the General Manager or appropriate party.

Responds and works to resolve guest issues and concerns as necessary.

Evaluates patterns or trends in guest concerns in order to plan and implement corrective actions.

Provides regular and on-going communication with all departments in order to keep staff informed of updates, changes and / or problematic situations.

Ensures front office, reception area, lobby and storage areas are clean and organized.

Ensures all equipment is properly maintained and functioning.

Ensures all equipment is used only as intended.

Completes property walks routinely to monitor guest safety and security.

Parks and retrieves guest cars in a safe manner and in accordance with hotels standards.

Delivers suitcases, packages and documents as requested.

Greets guests at front door or car upon arrival.

Escorts incoming and outgoing hotel guests to and from rooms, assists with luggage, and offers information pertaining to available services and facilities of hotel, points of interest, and entertainment attractions.

Assists in de-icing of pavement, sidewalks, and other areas as applicable.

Removes ice from guests' windshields, provides umbrellas as necessary.

Maintains the image of the hotel by appearing extremely presentable, well-groomed and in pressed uniform.

Maintains safety and security of guests and team members at all times, and in all weather conditions in regard to the valet parking areas

Drives shuttles as needed

The Nitty Gritty

Must be 21 years or older

Minimum 1 year hospitality experience required, 2 year hotel / clerk experience strongly preferred.

Previous experience in cash handling and computerized Point of Sale system strongly preferred.

Strong written and verbal communication skills required

Strong problem solving and conflict resolution skills.

Ability to understand and apply labor and industry-specific laws and regulations.

Ability to park and retrieve guest vehicles.

Ability to secure property by walking up and down halls to make sure appropriate doors are securely locked.

Must possess basic negotiation skills and strong customer relations skills.

Strong computer skills : Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word.

Strong driving record

Ability to drive a manual transmission, parallel park, other technical driving skills

Strong verbal communication skills required

Must have valid driver license

Don't meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Where you'll work :

The Lodge at St. Edward Park is located in one of Washington's most-visited state parks. The hotel is surrounded by a beautiful natural setting, including the enticing waters of Lake Washington, lush greenery, and an abundance of walking trails. The hotel, housed in a historic seminary, opened in May 2021. Home to 84 distinguished guestrooms and suites, each has been thoughtfully designed to blend the original character with modern touches. Amenities include a farm-to-table restaurant, two bars, full-service spa, a fitness center and more.

The Fine Print

Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.

Salary : $21 - $23

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