What are the responsibilities and job description for the Resort Guest Services Manager position at Columbia Hospitality?
The Retreat at Silvies Ranch is committed to providing our guests with an unforgettable experience. We are seeking a highly skilled Resort Guest Services Manager to oversee the creation and implementation of personalized itineraries, ensuring that every guest feels valued and cared for.
Main Responsibilities:
- Lead the development of customized itineraries, incorporating guest preferences and interests.
- Manage and coordinate all aspects of guest services, including activity scheduling and resort operations.
- Foster strong relationships with guests, responding promptly to their needs and concerns.
- Work closely with internal teams to ensure seamless delivery of services and activities.
Requirements:
- Five years of experience in a similar role, with a proven track record of success in delivering exceptional customer service.
- Strong leadership and management skills, with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
