Vice President-Claims

Description

Pay Philosophy 

The typical starting salary for this position is determined by a number of factors, including, but not limited to, acquired skills, experience, education, and certifications/designations. This position may be eligible for annual merit increases and participation in our bonus program.

What are we looking for?

Create and lead a claims organization that contributes to the future of the Company by driving an exceptional service culture, ongoing process improvements, operational efficiency, technology, and enhanced analytics.  As a member of the executive leadership team, contribute to creating and achieving short and long-term strategic objectives.

Who we are and what we do?

Here at Columbia Insurance Group, we believe that our employees are our greatest asset. Which is why our robust employee benefits and fun, family-like culture is something we pride ourselves on. Our commitment to our mission revolves around building and maintaining enduring relationships with our customers, and the only way to achieve that is by bringing together a team of skilled, passionate, and talented individuals.

Why us?

• Medical, Dental, and Vision coverage
• 401(k) and company match
• Generous paid time off (PTO), paid company holidays, paid maternity/paternity leave, and supplemental sick leave
• Family-like culture
• Year-round wellness initiatives
• Company sponsored events
• Company Car
• Opportunities for professional development with conferences, events, and continued education

Company History

Our legacy has roots back to 1889 when we first became part of the mutual insurance movement in the Midwest. Today, our extensive heritage resonates nationwide, as we proudly serve customers in 14 states across the country.

ESSENTIAL FUNCTIONS

• Establish a vision for the claims organization that supports the overall vision and mission of the Company.  Support the focus on building enduring relationships and delivering exceptional customer service, while maintaining a philosophy under which all claims are handled promptly, fairly, accurately and ethically.
• Identify strategic opportunities and implement changes for process improvement through people, procedures and technologies.
• Manage claim personnel in all claim activities, including litigation, anti-fraud, and salvage/subrogation necessary with focus on cultural alignment, performance management, and employee / leadership development.
• Manage the day-to-day operations, direct reports, systems and projects.
• Serve as executive leader for claims systems and related integrations; additional emphasis required during current system transformation.
• Manage and evolve data analytics in collaboration with IT and other business partners for improved claims processing, quality and service levels.
• Remain current on claims trends, evaluating their impact and advising company leadership on their competitive and financial impact.  

• Develop and monitor the annual operating and capital budgets and monitor cost effectiveness of all claim activities including law firms, independent adjusters and other vendors.
• Coordinate and manage outsourced claims resources and vendor providers.
• Promote strategic relationships between claims department and other internal departments as well as external stakeholders, including agency partners, policyholders, vendors, regulators and other partner organizations.
• Ensure adherence to applicable laws and regulations.
• Enforce company policies and procedures and promote the culture and core values of the Company.
• Other duties as assigned.

Qualifications

REQUIRED QUALIFICATIONS

• Minimum of 10 years previous property/casualty claims experience in roles of increasing responsibility with the majority in a multi-line commercial claims environment
• Minimum of 5 years of experience leading and managing people
• Demonstrated ability to foster and build a dynamic, team-oriented, results-driven environment of accountability and growth
• Extensive knowledge of claims practices and techniques used in property/casualty insurance industry including the claims vendor and defense bar community
• Strong negotiation skills
• Goal-oriented and possesses the ability to prioritize on a consistent basis in an ever-changing environment.
• Strong customer-service orientation with superior verbal and written communication skills
• Demonstrated experience working with claims analytics to drive insights and improve customer experience
• Demonstrated experience benchmarking and implementing “best-in-class” strategies, processes, and programs
• Ability to work with many cross-functional internal and external partners.
• Collaborative problem-solving skills and a natural investigative mind set.
• Ability to think conceptually and strategically, while maintaining a results-driven approach.
• Unquestionable integrity and the ability to handle sensitive issues.
• Ability to travel up to 25%.

EDUCATION QUALIFICATIONS

• Bachelor’s Degree

PREFERRED QUALIFICATIONS

• JD, MBA or Master’s degree with emphasis in Risk Management or Business
• AIC/CPCU designation
• Litigation management experience
• Ideal candidate has experience leading a major system transformation

EOE

Columbia Insurance prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

If you are unable to complete the electronic application for any reason, please contact Mandi Giboney: mgiboney@colinsgrp.com 573-777-4087