What are the responsibilities and job description for the Medical Assistant Supervisor position at Columbia Pain Management?
Who we are:
Columbia Pain Management is the Pacific Northwest's leading comprehensive spine, musculoskeletal, and interventional pain practice. We offer a multidisciplinary approach to caring for patients that incorporates the latest innovative interventional pain treatments.
Our goal is the accurate diagnosis and treatment of pain conditions using spinal injections, neuromodulation, vertebral augmentation, regenerative medicine, radiofrequency ablation, and percutaneous spine procedures. We strive to help patients minimize the use of opioid pain medications, encourage healthy habits, become more mobile and connected to their communities.
Job Overview:
We are seeking an enthusiastic, proactive, and dedicated individual to join our team. The ideal candidate will be self-motivated, possess excellent problem-solving abilities, and deliver exceptional customer service. In this role, you will provide leadership to a team of up to 10 medical assistants between our Milwaukie and Tualatin offices, oversee clinic workflows, and actively contribute to both customer service and clinical operations. This is a full-time position based in an office setting.
Responsibilities:
- Ensure exceptional service is consistently delivered to all customers.
- Oversee the people and processes involved in providing clinical support to physicians and mid-level providers, including patient greeting, taking and recording vital signs, and gathering relevant patient information (symptoms, history, and concerns).
- Serve as a resource to the team by sharing knowledge, providing guidance, fostering confidence, and offering support and encouragement.
- Ensure adequate back-office staffing to maintain smooth workflow and meet patient care demands.
- Lead the recruitment, training, and performance evaluations of team members to ensure high standards of care and professionalism.
- Provide ongoing performance feedback and conduct weekly one-on-one meetings with team members to support their development.
- Prepare and lead group meetings, including creating meeting agendas and facilitating discussions.
- Conduct failure analysis and drive process improvements as needed to enhance efficiency and patient care.
- Actively engage in medical assistant duties, including preparing sterile instruments and medications for in-office procedures, and assisting with patient assessment and discharge following procedures.
- Maintain a clean, organized, and welcoming office environment to support a positive patient experience.
Qualifications & Experience:
- Exceptional customer service skills (required)
- Certified Medical Assistant (preferred)
- Proficiency in Microsoft Office: 2 years (required)
- Management/supervision experience: 1 year (required)
- Medical office experience: 2 years (preferred)
- Electronic Health Records: 2 years (preferred)
Skills:
- Personable and well spoken
- High relationship IQ
- Prioritize and organize tasks efficiently
- Handle distractions well
- Great focus and attention to detail
- Embrace new challenges
- Reliable (you enjoy coming to work every day)!!
Salary/Benefits:
Compensation $25 - 27/hr depending on experience. CPM offers a full benefits package including medical, dental, and vision insurance; simple IRA program; vacation/sick leave.
Salary : $25 - $27
