What are the responsibilities and job description for the Patient Navigation Center Assistant position at Columbia Pain Management?
WHO WE ARE:
Columbia Pain Management is the Pacific Northwest's leading comprehensive spine, musculoskeletal, and interventional pain practice. We offer a multidisciplinary approach to caring for patients that incorporates the latest innovative interventional pain treatments.
Our goal is the accurate diagnosis and treatment of pain conditions using spinal injections, neuromodulation, vertebral augmentation, regenerative medicine, radiofrequency ablation, and percutaneous spine procedures. We strive to help patients minimize the use of opioid pain medications, encourage healthy habits, become more mobile and connected to their communities.
WHO YOU ARE:
We are looking for a dedicated, reliable, and friendly Patient Navigation Center Assistant to join our team! Someone who brings a smile to each day and enjoys working cohesively with a team to ensure excellent customer service for our patients.
POSITION/RESPONSIBILITIES:
- Maintain confidentiality of all information related to patients and medical staff
- Demonstrate positive interactions with patients, vendors, fellow employees, and supervisors
- Answer telephone courteously and promptly
- Providing appropriate information to patients
- Direct patient & facility phone calls to correct department
- Document patient interactions in EMR (electronic medical record) and forward to correct staff member or provider
- Verify and update patient demographic information. Advise billing staff if necessary
- Schedule patients
- Process patient missed appointments by rescheduling or documenting absence
- Maintain a clean and organized work area
- Communicate effectively with all clinic staff
- Ability to handle a variety of tasks simultaneously
- Prioritize tasks efficiently
QUALIFICATIONS:
- Personable and well spoken
- High relationship IQ
- Prioritize and organize tasks efficiently
- Handle distractions well
- Great focus and attention to detail
- Embrace new challenges with positive attitude
- Reliable (you enjoy coming to work every day!)
WE OFFER:
We believe that every individual brings a valuable set of skills to our organization, and we are pleased to offer the following benefits:
- Generous starting at 2 weeks
- Paid health insurance
- Dental and vision insurance available
- Retirement Savings Plan (Optional)
- Salary commensurate with experience
Columbia Pain Management is an Equal Opportunity Employer and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Salary : $22
