Office / Intake Specialist, Columbia River

JOB SUMMARY

The Intake Coordinator is responsible for initiating and coordinating Home Health referrals, gathering all

necessary referral and Payor information and then inputting into EMR, verifying patient information and initial HH eligibility with patient and referral source, and coordinating and scheduling date for HH admission. This

position ensures that information obtained at time of referral is accurate and complete. This position represents Home Health to customers and patients effectively promotes Home Services and products.

DUTIES & RESPONSIBILITIES

1. Coordinate and process incoming referrals from Home Services Liaisons.

2. Coordinate and ensure insurance information is obtained and accurately recorded into electronic medical record (EMR).

3. Coordinate and evaluate patient information for referrals within guidelines

4. Accurately documents referral information utilizing critical thinking skills

5. Be responsible for triaging and coordinating with appropriate team members for review if

incomplete.

6. Serve as a liaison between referral sources, MD office, patients / families, department supervisors,

managers, insurance team, Access RNs to ensure timely patient care.

7. Coordinate and communicates with appropriate team members to ensure service standards are

met.

8. Oversee all fax communications.

9. Be responsible for coordinating accurate insurance information and problem solves insurance

eligibility with insurance team.

10. Utilize critical thinking skills to coordinate and assign appropriate start of care date under clinical guidelines utilizing clinical staff as appropriate.

11. Coordinate with referral sources, inclusive of hospital, physician, facility customers and insurance case managers to obtain additional information, confirm referral receipt and communicate start of

care date.

12. Prepare specific reports as directed for distribution within Home Health and other departments.

13. Be responsible for staying current on CMS regulations and maintaining current knowledge of Home Services products and services, and other referral sources.

14. Seek at all times to enhance Home Services Departments relationship with referral and

reimbursement sources.

15. Able to use critical thinking to multitask and prioritize work.

The above statements are only meant to be a representative summary of the major duties and

responsibilities performed by the employee of this job. The employee may be requested to perform job-related tasks other than those stated in this description.

JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)

1. High School Diploma and associate's degree.

2. Educational coursework in medical terminology -OR- equivalent education / experience; prefer

medical office experience. A nursing background is preferred but not required.

3. Two (2) years of experience in customer service including demonstrated computer proficiency.

4. Demonstrates autonomy, assertiveness, flexibility and cooperation in performing job

responsibilities.

PHYSICAL REQUIREMENTS

Please complete based on a normal day's work. Employees are asked to sign a statement indicating

whether they can perform the essential functions of their position. Requests for accommodation will be considered on an individual basis.

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at