What are the responsibilities and job description for the Hands-On Service Manager - Hot Tub Store position at Columbia River Hot Tubs?
About Us:
Columbia River Hot Tubs and Spa Repair NW are sister companies committed to excellence in the spa and hot tub industry. As we expand, we’re seeking a dynamic, hands-on Service Manager to lead our skilled technician team and deliver exceptional customer experiences. This role blends fieldwork, office management, and leadership across our retail showroom and service operations.Key Responsibilities:
As Service Manager, you’ll oversee operations for both companies, ensuring top-tier service and customer satisfaction. Your duties include:
- Leadership: Guide, mentor, and motivate technicians to deliver outstanding service.
- Fieldwork: Perform hands-on repairs, unload spas using a forklift, and handle occasional deliveries to customers.
- Office Management: Manage scheduling, inventory, and performance metrics to optimize team efficiency.
- Customer Service: Build strong client relationships, resolving issues promptly in the field, showroom, and during deliveries.
- Quality Control: Ensure repairs and services meet industry standards for accuracy and efficiency.
- Training: Develop training programs to enhance team skills.
- Inventory: Oversee parts and equipment to support seamless service and delivery operations.
Qualifications:
We’re looking for a candidate with:
- Experience: 3 years in service management within the spa, hot tub, or pool industry, with proven field service expertise.
- Technical Skills: Strong knowledge of spa/hot tub repair, including electrical, plumbing, and component troubleshooting.
- Leadership: Ability to inspire and manage a team in a collaborative environment.
- Customer Focus: Excellent communication and problem-solving skills to ensure client satisfaction.
- Organization: Proficiency in multitasking, scheduling, and inventory management.
- Equipment & Delivery: Experience operating a forklift (training provided if needed) and comfort with occasional delivery tasks using company vehicles.
- Flexibility: Ability to work in the field, office, and showroom as needed.
Why Join Us?
- Competitive pay salary with performance-based incentives.
- Comprehensive benefits, including health/dental insurance, paid time off, and holidays.
- Growth opportunities within two respected, growing companies.
- Supportive, team-oriented culture that values your contributions.
How to Apply:
Ready to lead with passion and deliver exceptional service? Join Columbia River Hot Tubs & Spa Repair NW to take your career to the next level. Submit your resume and application today to be considered for this exciting role. Apply Now to redefine excellence in spa and hot tub repair!
Job Type: Full-time
Pay: $54,000.00 - $67,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental Pay:
- Bonus opportunities
Ability to Commute:
- Vancouver, WA 98661 (Required)
Work Location: In person
Salary : $54,000 - $67,000