What are the responsibilities and job description for the Sales Support Specialist - Retail position at Columbia Safety?
The Sales Support Specialist will help identify client needs, present and answer questions about our products and services, while recommending solutions. A positive attitude and a desire to work with the public by promptly addressing customer needs will make you successful in this role.
The Sales Support Specialist will also work with internal teams to optimize the store for customer needs and demands. Maintaining product knowledge, managing item stocking, merchandising, and making recommendations to the purchasing teams to ensure our local market is served with the highest standard in customer service.
Ideal candidate qualities include:
- Actively engage with customers in person, via phone and email, etc.
- Answer customer questions about specific products/services
- Recommend and cross-sell products for client needs and satisfaction
- Ensure shelves and racks are fully stocked
- Manage returns of merchandise
- Check customers out with point-of-sale software and pick orders
- Demonstrate creativity and resourcefulness in troubleshooting working with the intent to efficiently resolve customer issues.
Why it's great to build your career with us!
We are a tight-knit group, and we understand the needs of our teammates. This personal connection allows us to strategically design competitive benefits packages that enhance the employee experience and support overall well-being. Some of our benefits:
- Competitive Pay: Base salary plus uncapped commission
- Health, Vision & Dental Insurance with company contributions
- Company HSA Contributions
- Add On Insurance Options: Accident, Short Term Disability, etc.
- Free Employee Assistance Program: 24/7 access
- Generous paid time off (PTO) that increases with tenure, plus company-paid holidays
- Volunteer Paid Time Off: Give back to our community & get paid!
- 401k Matching Options with no Vesting Requirements
Applications are being taken exclusively online for this role, we look forward to learning about the ways that your talents will support the growth and vision of our organization!
This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The GMES family of companies provides to individuals of all races, national origin, gender, sexual orientation, marital, and veteran status, equal employment opportunities within our dynamic growth plans.
