What are the responsibilities and job description for the Sales Support Specialist position at Columbia Safety?
As a Sales Support Specialist, you will work closely with our clients and sales support team, growing corporate accounts and leaning into the needs of our businesses. Daily you will be providing a seamless client experience while leveraging our platform for efficiency and the speed of business.
Our teammates are highly trained, and vital points of contact for our clientele. This is not a typical sales support role, when you join our team, you receive ongoing and in-depth training to be a high-impact resource for our clients. Our employees are Gear Experts and you will skillfully be able to represent Gearcor and the entire Columbia Safety family of companies to our customers. Within our tight-knit group, you will rapidly acquire a complete understanding of our product lines.
Key Responsibilities:
You will be responsible for driving new business and growing existing accounts within your assigned
account base and market. As part of this opportunity, you will be expected to:
- Answer inbound phone calls and assist with customer requests
- Review and process orders that arrive via our web platforms
- Creatively troubleshoot and resolve issues, building strategy for resolution before problems arise
- Monitor open orders for past-due materials
- Establish and maintain consistent communication methods and cadence with clients
- Work collaboratively with cross-functional teams to create an excellent client experience
- Provide honest, consistent, and actionable feedback to Senior Account Manager(s)
- Other duties as needed to create an exceptional experience for our stakeholders
Skills Knowledge, and Expertise
- Broad knowledge and experience with technology and software platforms
- Excellent interpersonal skills
- Excellent phone communication
- Excellent organizational skills and capacity to develop strategy
- Excellent written and oral communication skills
Why Youll Love It Here:
- Join a dynamic and supportive team that values your ideas and celebrates success
- Youll be a key player, actively contributing to our growing company and department
- Your ideas matter and are expected, we want you to help shape the future of our employment partnership for our team
Why it's great to build your career with us!
We are a tight-knit group, and we understand the needs of our teammates. This personal connection allows us to strategically design competitive benefits packages that enhance the employee experience and support overall well-being.
Some of our benefits:
- Health, Vision & Dental Insurance with company contributions
- Free Employee Assistance Program: 24/7 access
- Generous paid time off (PTO) that increases with tenure
- Volunteer Paid Time Off: Give back to our community & get paid!
- 401k Matching Options with no Vesting Requirements
Applications are being taken exclusively online for this role, we look forward to learning about the ways that your talents will support the growth and vision of our organization!
This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The GMES family of companies provides to individuals of all races, national origin, gender, sexual orientation, marital, and veteran status, equal employment opportunities within our dynamic growth plans.
