What are the responsibilities and job description for the Customer Service Rep position at COLUMBIA VEHICLE GROUP INC?
Performing this role effectively requires:
Ability to triage and prioritize customer and company needs, simultaneously, from an array of different sources
Initiative and drive to plan, implement and complete tasks often within a limited timeframe
Flexibility in adapting to a dynamic and fast-paced environment
Ability and knowledge to establish and maintain customer care practices
Exceptional problem solving skills
Excellent verbal and communication skills, conducted at all times in a professional manner
Active listening, especially during critical situations
Experience with, and the ability to adapt to, a variety of computer-based applications
A willingness and aptitude to learn a broad range of information
Ability to defuse customer issues in a professional manner
Compile, summarize and disseminate data from various sources
Knowledge of Columbia’s product line, its applications/markets, and general manufacturing principles
The Customer Relationship Account Specialist is responsible for:
Responding in a timely, professional manner to all requests for assigned customer
Overseeing order management from time of entry through shipment, in order to meet delivery deadlines
Providing basic accounting information (e.g., balance due)
Communicating to assigned customers regarding orders status, product changes, etc.
Coordinating support with territory sales managers
Completing administrative tasks and other duties as assigned and/or requested by customers and leadership
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Ability to triage and prioritize customer and company needs, simultaneously, from an array of different sources
Initiative and drive to plan, implement and complete tasks often within a limited timeframe
Flexibility in adapting to a dynamic and fast-paced environment
Ability and knowledge to establish and maintain customer care practices
Exceptional problem solving skills
Excellent verbal and communication skills, conducted at all times in a professional manner
Active listening, especially during critical situations
Experience with, and the ability to adapt to, a variety of computer-based applications
A willingness and aptitude to learn a broad range of information
Ability to defuse customer issues in a professional manner
Compile, summarize and disseminate data from various sources
Knowledge of Columbia’s product line, its applications/markets, and general manufacturing principles
The Customer Relationship Account Specialist is responsible for:
Responding in a timely, professional manner to all requests for assigned customer
Overseeing order management from time of entry through shipment, in order to meet delivery deadlines
Providing basic accounting information (e.g., balance due)
Communicating to assigned customers regarding orders status, product changes, etc.
Coordinating support with territory sales managers
Completing administrative tasks and other duties as assigned and/or requested by customers and leadership
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
