What are the responsibilities and job description for the Customer Relationship Account Specialist position at Columbia Vehicle Group?
Performing this role effectively requires:
Ability to triage and prioritize customer and company needs, simultaneously, from an array of different sources
Initiative and drive to plan, implement and complete tasks often within a limited timeframe
Flexibility in adapting to a dynamic and fast-paced environment
Ability and knowledge to establish and maintain customer care practices
Exceptional problem solving skills
Excellent verbal and communication skills, conducted at all times in a professional manner
Active listening, especially during critical situations
Experience with, and the ability to adapt to, a variety of computer-based applications
A willingness and aptitude to learn a broad range of information
Ability to defuse customer issues in a professional manner
Compile, summarize and disseminate data from various sources
Knowledge of Columbia’s product line, its applications/markets, and general manufacturing principles
The Customer Relationship Account Specialist is responsible for:
Responding in a timely, professional manner to all requests for assigned customer
Overseeing order management from time of entry through shipment, in order to meet delivery deadlines
Providing basic accounting information (e.g., balance due)
Communicating to assigned customers regarding orders status, product changes, etc.
Coordinating support with territory sales managers
Completing administrative tasks and other duties as assigned and/or requested by customers and leadership
