What are the responsibilities and job description for the Patient Service Representative position at Columbia?
Description:
This position is a full-time, permanent non-clinical position within Tennessee Orthopaedic Alliance in Columbia, TN.
Responsibilities:
- Demonstrate exceptional customer service and patient focus to make each encounter as positive as possible.
- Greet patients as they arrive and facilitate the registration process.
- Work closely with clinical colleagues and administrative teammates to develop a cohesive, high-performing team.
- Verify patient demographic information upon arrival.
- Update and change insurance information as appropriate.
- Collect copayments, coinsurances, deductibles, and balances.
- Verify Insurance coverage.
- Respond to patient billing or financial inquiries
- Ensure that all documentation is scanned, and information entered accurately
- Experience collecting co-payments, deductibles, coinsurance, and balances.
- Knowledge of administrative and clerical procedures.
- Professional personal presentation and excellent customer service practices
- Previous experience and knowledge of insurance.
Preferred:
- NextGen Software experience.
Benefits:
- Competitive pay
- Comprehensive benefits package including medical, dental, vision, 401k match with employee contribution and discretionary profit-sharing
- Paid Time Off (which increases with years of service)
- Paid Holidays
TOA Columbia is an equal opportunity employer. TOA Columbia conducts background checks on applicants who accept employment offers. TOA Columbia adheres to HIPAA and OSHA safety guidelines.
