What are the responsibilities and job description for the Service Advisor/Writer position at Columbiana Ford?
Job Summary
We are seeking a skilled and detail-oriented Service Writer to join our automotive service team. The ideal candidate will act as a liaison between customers and the service department, ensuring that all service requests are accurately documented and communicated to the technicians. This role requires a strong understanding of automotive repair processes and excellent customer service skills to provide an exceptional experience for our clients.
Responsibilities
- Greet customers and assess their service needs, providing knowledgeable recommendations based on their vehicle issues.
- Document customer concerns and service requests accurately in the system.
- Prepare detailed estimates for repairs and services, including parts and labor costs.
- Communicate effectively with technicians to ensure clear understanding of service requirements.
- Follow up with customers regarding the status of their vehicle repairs and any additional services needed.
- Maintain organized records of all service transactions and customer interactions.
- Ensure that all work orders are completed accurately and in a timely manner.
- Provide exceptional customer service to enhance client satisfaction and loyalty.
Experience
- Previous experience as a Service Writer or in a similar role within the automotive industry is preferred.
- Strong mechanical knowledge, particularly in areas such as diesel engine repair, brake repair, auto body repair, and automotive repair processes.
- Familiarity with auto estimating software and auto service management systems is beneficial.
- Excellent communication skills, both verbal and written, with a focus on customer interaction.
- Ability to work collaboratively within a team environment while managing multiple tasks efficiently.
- A background in mechanics or related fields is advantageous but not mandatory.
Join our team today and contribute to providing top-notch automotive services while enhancing your skills in a dynamic environment!
Job Type: Full-time
Pay: $50,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Days:
- Rotating weekends
People with a criminal record are encouraged to apply
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Columbiana, OH 44408 (Required)
Ability to Relocate:
- Columbiana, OH 44408: Relocate before starting work (Required)
Work Location: In person
Salary : $50,000 - $85,000