What are the responsibilities and job description for the Group Event Specialist position at Columbus Blue Jackets?
Summary
Drive ticket revenue for the Columbus Blue Jackets through the sale of group tickets and single game premium hospitality areas by performing the following duties.
Drive ticket revenue for the Columbus Blue Jackets through the sale of group tickets and single game premium hospitality areas by performing the following duties.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- With limited supervision, sell Columbus Blue Jackets ticket options including group tickets, single game premium hospitality areas and season ticket packages.
- Sell premium hospitality areas for Nationwide Arena concerts and family shows.
- Annually renew assigned accounts.
- Build and strengthen relationships with key decision-makers among local, regional and national companies by fostering trust and collaboration.
- Execute proactive and personal touch points with customers and prospects, including but not limited to, outbound phone calls, e-mail correspondence, in-arena and out-of-office appointments, and interaction at exclusive customer events and home games.
- Create customized group outing packages by leveraging the Blue Jackets fan experience packages, private meeting spaces or premium hospitality areas.
- Generate leads independently through prospecting, canvassing, networking and referrals.
- Maintain complete and accurate computerized records of all client interactions in the CRM database.
- Work home games and other events to support ticket sales initiatives; this position requires working occasional weekday and weekend evenings and occasional holidays.
- Propose creative ideas to the Ticket Sales & Service leadership team to enhance all aspects of the customer experience, including new benefit programs, special events and fan experiences.
- Annual sales goals are set to be commensurate with intermediate level sales experience.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Consultative Selling - Qualifies potential customers; builds rapport and establishes trust; asks questions to discover client business needs; applies product and market knowledge effectively; presents solutions that meet customer objectives; manages and documents sales process.
Sales Skills - Achieves sales goals; overcomes objections with persuasion and persistence; initiates new contacts; maintains customer satisfaction; maintains records and promptly submits information.
Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Sales Skills - Achieves sales goals; overcomes objections with persuasion and persistence; initiates new contacts; maintains customer satisfaction; maintains records and promptly submits information.
Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor's degree from four-year college or university in business, sport management/marketing or similar field preferred; and at least 2 years related sales experience; or equivalent combination of education and experience.
Computer Skills
To perform this job successfully, an individual should preferably have knowledge of Microsoft Office Software, CRM, Ticketmaster and Archtics.
Physical Demands and Work Environment
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. The noise level in the work environment is usually moderate.
Work Environment
The noise level in the work environment is usually moderate.
#CBJ Culture
The Golden Rule is the foundation on which the Columbus Blue Jackets were built. To be world class and professional in everything we do, our culture compels us to treat each other, partners and fans the way we would want to be treated. Our employees are honest and hard-working. We recognize that our employees are our most valuable asset and that we couldn’t do the work we do without them. Everybody has a role to play and without each role, there can be no whole.
We are good citizens
We recognize we are more than just a company or a hockey team, we are partners in our community. In addition to the incredible work of the Columbus Blue Jackets Foundation, our employees are community-minded and dedicated to being good citizens. We not only give back monetarily, but even more importantly, we give back with our time.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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