What are the responsibilities and job description for the Part-Time Fan Engagement Team Member position at Columbus Blue Jackets?
Summary
The CBJ Fan Engagement Team members will serve as an integral part of the Columbus Blue Jackets efforts to bring the fun and excitement of the game of hockey to the Columbus community & across Ohio. This position will be responsible for assisting in various touchpoints with Blue Jackets fans including game night activations, team events & community events. Team members should have a dynamic and outgoing personality, be conversational by nature, and possess the ability to engage any audience. The Fan Engagement Team must also promote the Columbus Blue Jackets’ brand and sales messaging with positive energy and professionalism.
If you’re passionate about the Blue Jackets, the game of hockey and love interacting with fans of all ages and backgrounds, we are looking for YOU!
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Execute various concourse activations & hockey related activities on game nights throughout the season designed to enhance the fan experience of fans of all ages and backgrounds. This includes helping run the COSI Fan Zone.
Enhance the fan experience at various team events, including but not limited to Opening Night, Draft Party, 5th Line 5K and Season Ticket Holder Events through various activations & interactions.
Assist with mobile marketing events in the community such as fairs, festivals, concerts, and CBJ-driven community activations. Includes setup and clean-up of the mobile truck, loading and unloading equipment, staffing games & other activations, and interacting with fans.
Engage with fans in the arena and out in the community to promote sales messaging and other various CBJ affiliated programs designed to grow the game of hockey in Columbus.
Assist the marketing department in thinking of new and creative ways to engage with CBJ fans, both at games as well as in the community.
This position will last throughout the CBJ season & into the offseason.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Communication - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.
Passion – Be excited! Show your passion for the team and the sport of hockey; be able to engage with fans by being equally as enthusiastic as they are.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED); or 1 to 3 months related experience and/or training; or equivalent combination of education and experience.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, sit and climb or balance. The employee is occasionally required to reach with hands and arms. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to outside weather conditions. The employee is occasionally exposed to moving mechanical parts and fumes or airborne particles. The noise level in the work environment is usually loud.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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