What are the responsibilities and job description for the Membership Services Representative position at Columbus Crew?
Position Summary:
Columbus Crew is seeking a Membership Services Representative to ensure a positive overall fan experience and maintain season ticket memberships through the team’s passionate members and supporters. This is achieved through face-to-face interactions, consistent proactive touchpoints, and creating unique experiences and WOW moments. The position is responsible for providing first-class service including developing strong relationships with clients and identifying opportunities for business growth.
Essential Duties & Responsibilities:
- Identify opportunities for up-sells, add-ons, and referral business from clients as well as collaborate with sales representatives to maximize revenue
- Create and develop first-class rapport with Season Ticket Members, clients and supporters of Columbus Crew
- Serve as the primary point of contact for assigned Season Ticket Members
- Build strong relationships with Season Ticket Members through proactive communication including seat visits, phone calls, e-mails, off-site meetings and other channels
- Develop and execute creative solutions with clients to ensure a high level of satisfaction with the Crew brand
- Assist in development and execution of membership benefits and programs
- Support match-day responsibilities including on-field program execution, membership service program execution and staffing coordination
- Support client base in teaching ticket utilization techniques
- Meet defined membership extension and new business goals
- All other duties as assigned
Required Skills, Experience & Abilities:
- College graduate (4) year degree required
- Minimum of 1-2 years of successful experience in sports, hospitality or entertainment is preferred
- High proficiency in building and maintaining positive relationships
- Ability to communicate effectively with a diverse population, including strong verbal communication skills
- Ability to establish priorities and manage time effectively
- Creatively find solutions to individual challenges and problems
- Ability to work independently, take initiative and willingness to learn
- Must maintain a professional appearance and demeanor at all times
- Proficient with Microsoft Office Suite, including Power Point, Word, Excel
- Proficiency with Salesforce and Archtics software preferred
- Sports and entertainment industry experience is preferred
- Ability to work a flexible schedule including evenings
