What are the responsibilities and job description for the Service Admin position at Columbus Equipment Company?
In 1952, Columbus Equipment Company was founded by Bill Early, who was known around the world as a legend – a true innovator in the heavy equipment industry. Recognized today as Ohio's Dependable Dealer, the company's commitment to employees and unmatched reputation for product support excellence extends across the State of Ohio, as well as the Midwest region.
Remaining a family owned business, Columbus Equipment has expanded into ten locations and continues to be committed to being the best—the best equipment, the best product support, the best customer service, and the best overall experience when it comes to purchasing heavy equipment.
We realize that our employees are our most important resource, and that our customers are our most important asset. At Columbus Equipment Company, our customers are our first priority, and we are looking to add team members that will help us build partnerships that will foster success.
Whether you're looking to embark upon a new career or bring a wealth of experience to the table. Columbus Equipment Company is offering attractive benefit packages and compelling career tracks to those in search of a position within our company including, but not limited to:
- Health dental and vision insurance
- 401K
- Vacation and PTO
- STD, Life, and Disability Insurance
- Paid Holidays
- Tailored Training
- Tuition Assistance/Reimbursement
- Succession Pathway
Responsibilities and Duties
- Responsible for the workorder process. This includes but is not limited to; opening and closing workorders, posting labor hours, posting mileage, writing clear and accurate descriptions of work performed.
- Ensures that parts, labor, core charges and other expenses are correct, properly charged to both the workorder and internal account.
- Review completed workorders to insure proper invoicing.
- Submit completed Warranty workorders to the corporate warranty manager that require minimal changes and adjustments prior to claim submittal with all supporting documents.
- Must be able to clearly communicate with technicians and management on missing information needed to perform workorder maintenance.
- Analyze work in progress (WIP) data sheet for aged workorders that needs finalized.
- Scan into Doc records all closed workorders.
- Works with Shop Forman, Field and PM coordinators on processing workorders to close.
- Perform various administrative assistant duties including, but not limited to: Scanning, faxing, filing, mail sorting and delivering, and other related duties
- Assisting with planning, setting up and cleaning up of meetings and events hosted at the Branch.
- Performs other duties as assigned by the Service Manager.
Qualifications
- 2-year College degree, Vocational school graduate or equivalent.
- Valid driver’s license and a safe driving record.
- Good Written and verbal communication skills, ability to demonstrate and state facts to all contact people.
- Understanding of PC hardware/Software (Windows, MS Word, MS Excel, MS Outlook, MS PowerPoint)
- Understanding of Manufacturers products (specifications, applications, operations, and structures).
- Understanding of Manufacturers Service Policy and Procedure Manuals
- Detail oriented, organized, and responsible.
Physical Requirements
- Must be able to adhere to prolonged periods of sitting at a desk and working on a computer
- Must be able to speak and write English, and hear to communicate
- Must be able to lift up to 15 pounds occasionally
- Must be able to use hands to operate office equipment
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
