What are the responsibilities and job description for the Remote or Office Health Care Customer Service Representative position at Columbus Global Home Health?
Columbus Global Home Health is seeking a highly motivated and compassionate Health Care Customer Service Representative to join our team. The ideal candidate will have excellent communication and customer service skills, as well as a strong understanding of the healthcare industry. This is a full-time, remote or office position that offers competitive pay and benefits.
Key Responsibilities:
- Provide exceptional customer service to patients and their families through various communication channels (phone, email, chat)
- Assist with scheduling and coordinating appointments for patients with healthcare providers
- Educate patients on insurance coverage and help them navigate the healthcare system
- Respond to inquiries and resolve issues in a timely and professional manner
- Maintain accurate and detailed records of all customer interactions
Qualifications:
- High school diploma or equivalent; some college or healthcare-related coursework preferred
- Minimum of 1-2 years of customer service experience, preferably in a healthcare or medical setting
- Excellent written and verbal communication skills
- Familiarity with healthcare terminology and insurance policies
- Ability to multitask and prioritize in a fast-paced environment
- Proficient in Microsoft Office and customer service software programs
Benefits:
- Competitive salary and employee benefits package
- Comprehensive training and development opportunities
- Flexible work schedule options (remote or office)
- Collaborative and supportive work environment
- Opportunity for career growth and advancement within a growing healthcare organization
About Columbus Global Home Health:
Columbus Global Home Health is a leading home health care provider in Columbus, offering a wide range of services to patients of all ages. Our dedicated team of healthcare professionals is committed to providing quality and compassionate care to our patients. We strive to create a positive and supportive work culture for our employees and value their contributions to our success. Join our team and make a difference in the lives of our patients and their families.