What are the responsibilities and job description for the Remote or Office Healthcare Call Center Agent position at Columbus Global Home Health?
Company Overview: Columbus Global Home Health is a leading provider of in-home healthcare services, dedicated to providing high-quality and compassionate care to our patients. We are committed to helping our clients live their best lives in the comfort of their own homes by connecting them with skilled healthcare professionals.
Job Overview: We are seeking a self-motivated and dedicated individual to join our team as a Healthcare Call Center Agent. This dynamic role offers the option of working remotely or in our office location and provides the unique opportunity to make a positive impact on our patients’ lives. As a Healthcare Call Center Agent, you will serve as the first point of contact for our patients, providing exceptional customer service and efficiently handling a variety of inbound calls related to their healthcare needs.
Key Responsibilities:
- Act as the primary point of contact for all incoming calls related to patient healthcare inquiries
- Provide exceptional customer service by actively listening to patients’ needs and concerns
- Accurately and efficiently gather and document patient information and concerns
- Collaborate with healthcare professionals within our organization to assist with patient inquiries and concerns
- Utilize various software systems to input and retrieve information as needed
- Maintain a thorough understanding of our services and resources to effectively guide patients in the right direction
- Adhere to all HIPAA regulations and confidentiality protocols
- Handle difficult and escalated situations with patience and grace
- Continuously strive to meet and exceed performance metrics and customer satisfaction goals
Qualifications:
- High school diploma or equivalent; some college preferred
- Minimum of 1-2 years of experience in customer service or call center environment
- Excellent communication and active listening skills
- Proficient computer skills and ability to navigate multiple software systems
- Strong problem-solving skills and ability to handle difficult situations with empathy and tact
- Familiarity with healthcare terminology and processes is preferred
Why Join Our Team?
At Columbus Global Home Health, we value our employees and are dedicated to creating a positive work environment. We offer competitive compensation and benefits, including health insurance, 401k options, and paid time off.
As a Healthcare Call Center Agent, you will have the opportunity to make a meaningful impact on our patients’ lives by providing exceptional customer service and assisting them in navigating their healthcare needs. You will also have the option to work remotely, providing flexibility and a better work-life balance.
Join our team and be a part of our mission to provide compassionate and high-quality in-home healthcare services to our patients. Apply now!
