What are the responsibilities and job description for the Remote or Office Medical Chat Support Specialist position at Columbus Global Home Health?
Company Description : Columbus Global Home Health is a leading provider of high-quality home healthcare services in the Columbus area. We are committed to providing personalized and compassionate care to our patients, enabling them to live comfortably and independently in their own homes. As our company continues to grow, we are seeking a highly skilled and dedicated Medical Chat Support Specialist to join our team.
Job Overview : The Medical Chat Support Specialist will use their healthcare knowledge and excellent communication skills to provide remote or in-office support for our patients, families, and healthcare providers. This role is critical in ensuring our patients receive the best possible care and timely responses to their medical inquiries through our chat support platform.
Key Responsibilities :
- Responding to chat inquiries from patients and their families in a timely and professional manner
- Providing assistance and guidance to patients in navigating our services and programs
- Conducting thorough assessments to determine the severity of patient's concerns and escalate urgent matters to appropriate healthcare providers
- Collaborating with our team of nurses and caregivers to provide coordinated care for our patients
- Maintaining accurate and detailed records of patient interactions and follow-up actions taken
- Identifying and addressing any technical or user experience issues with our chat support platform
- Keeping up-to-date with industry trends and advancements in medical technologies to provide informed responses to patient inquiries
Requirements :
What We Offer :
If you are passionate about providing exceptional care and enjoy using technology to communicate with patients, we want to hear from you! Apply now to join our growing team and make a difference in the lives of our patients at Columbus Global Home Health.
