What are the responsibilities and job description for the Remote Telehealth Chat Specialist position at Columbus Global Home Health?
Columbus Global Home Health is seeking a highly motivated and enthusiastic Telehealth Chat Specialist to join our team. As a leader in home health care services in Columbus, we are dedicated to providing the highest quality of care to our patients. With the growing demand for telehealth services, we are looking for an individual who is passionate about utilizing technology to improve the patient experience and make a positive impact on their lives.
Job Overview:
The Telehealth Chat Specialist will be responsible for providing virtual support and assistance to patients and their caregivers through telehealth chat services. They will work closely with our team of healthcare professionals to ensure that our patients receive comprehensive and timely care in the comfort of their own homes. This position requires excellent communication skills, a strong understanding of telehealth technology, and a compassionate attitude towards patient care.
Responsibilities:
- Provide virtual support and assistance to patients and caregivers through telehealth chat services.
- Conduct patient assessments and gather relevant medical information to assist healthcare professionals in making informed decisions.
- Respond to patient inquiries and provide education on health conditions, treatment plans, and medication management.
- Monitor patient vitals and alert healthcare professionals of any significant changes.
- Coordinate and schedule telehealth appointments for patients.
- Maintain accurate and detailed records of patient interactions and progress.
- Collaborate with the healthcare team to ensure seamless communication and continuity of care.
- Keep up-to-date with telehealth technology and industry advancements to provide the best support to our patients.
Requirements:
- Bachelor's degree in a healthcare-related field or, equivalent work experience.
- At least 2 years of experience in a healthcare setting, preferably in telehealth or virtual care.
- Excellent communication and interpersonal skills.
- Proficient in telehealth technology and software.
- Strong organizational skills and attention to detail.
- Ability to work independently and in a team environment.
- Compassionate attitude towards patient care.
- Experience with home health care is preferred.
- Must have a valid driver's license and reliable transportation.
Why Work with Us?
At Columbus Global Home Health, we are committed to providing our employees with a positive and inclusive work environment. We offer competitive salaries, comprehensive benefits package, and opportunities for growth and development. As a Telehealth Chat Specialist, you will play a vital role in improving the lives of our patients and making a difference in your community.
If you are passionate about utilizing technology to improve patient care and are looking for a rewarding and fulfilling career, then apply to join our team at Columbus Global Home Health today!
