What are the responsibilities and job description for the General Manager Event Center American Concept position at Columbus Hospitality Management?
Primary Responsibilities :
- Guest Experience Focus : Cultivate and maintain an exceptional guest experience through personalized service, anticipating guest needs, and addressing concerns swiftly to turn first-time visitors into repeat guests.
- VIP Guest Relations : Manage the interactions and experiences of high-profile guests, ensuring their expectations are exceeded and providing a personalized touch to their dining experience.
- Financial Oversight : Monitor and control operational expenses, including food, beverage, labor, and supply costs, ensuring alignment with budget goals and financial targets.
- Staff Scheduling : Create and manage efficient front-of-house staff schedules, ensuring optimal staffing levels based on forecasted business volume while maintaining compliance with labor laws and budgetary constraints.
- Payroll Management : Oversee and manage payroll for front-of-house staff, ensuring accurate and timely processing, adherence to labor budgets, and compliance with company policies and regulations.
- Team Development : Recruit, train, and mentor front-of-house staff to uphold the highest service standards. Foster a positive, high-energy work culture where team members are encouraged to excel and feel valued.
- Inventory Management : Oversee inventory management and ordering, ensuring that stock levels meet operational needs while minimizing waste and controlling costs.
- Operational Excellence : Enforce health, safety, and sanitation protocols, ensuring compliance with all local, state, and federal regulations.
- Special Event Planning : Conceptualize, plan, and execute special holiday events and private dining experiences that drive revenue while creating memorable moments for guests.
- Operational Leadership : Oversee daily operations, from staffing and scheduling to maintaining cleanliness and ensuring a seamless service experience. Lead by example with hands-on support when needed.
- Staff Compliance : Ensure that all staff members are fully trained on safe food handling, alcohol service compliance, and all restaurant policies.
- Menu Planning & Innovation : Collaborate with culinary teams to assist in menu creation, develop innovative meal specials, and introduce exciting new beverage offerings.
- Guest Feedback : Actively listen to guest feedback, investigating and resolving concerns regarding food quality and / or service, and implementing corrective actions as necessary.
- Continuous Improvement : Develop and implement strategies to enhance guest satisfaction and achieve operational excellence. Regularly review performance metrics and adjust approaches to meet targets.
- Flexibility & Availability : Be available for work outside of regular hours, including evenings, weekends, holidays, and special events as needed to ensure the smooth operation of the restaurant.
Knowledge and Skills :
Education and Experience :
Physical Requirements :
To succeed in this role, you must be able to :
About Us :
The World Equestrian Center is managed by Columbus Hospitality Management , a company committed to creating memorable guest experiences and a welcoming, positive work environment. We offer a supportive atmosphere that encourages a healthy work-life balance and provides opportunities for professional growth.
We are proud to be a Drug-Free Workplace and an Equal Opportunity Employer (EOE) .
