General Manager Event Center Asian Concept

Primary Responsibilities :

• Guest Experience Focus : Deliver a sophisticated, yet approachable dining experience by providing personalized service, anticipating guest needs, and addressing concerns promptly. Foster an atmosphere where guests feel welcomed and valued, ensuring that first-time visitors become loyal patrons.
• VIP Guest Relations : Create memorable experiences for VIP guests by providing tailored services, expert recommendations on sushi pairings, and enhancing their sake journey with curated tasting experiences. Anticipate their unique preferences to exceed expectations.
• Financial Oversight : Oversee the restaurant's financial performance, including food, beverage, labor, and supply costs. Manage budgeting processes to ensure profitability while maintaining the highest quality standards.
• Staff Scheduling : Design efficient front-of-house staff schedules based on guest traffic and business forecasts, ensuring optimal staffing levels while adhering to labor budgets and local regulations.
• Payroll Management : Oversee and manage payroll for front-of-house staff, ensuring timely and accurate processing while maintaining compliance with company policies and controlling labor costs.
• Team Development : Lead recruitment, training, and ongoing development of front-of-house staff, emphasizing excellence in service and knowledge of Japanese cuisine and beverage offerings. Inspire a culture of teamwork, continuous learning, and pride in delivering exceptional guest experiences.
• Operational Excellence : Maintain impeccable cleanliness, health, and safety standards, ensuring compliance with all local, state, and federal regulations. Oversee the upkeep of restaurant facilities and equipment to create a seamless and safe environment.
• Event Planning & Execution : Conceptualize and execute special events such as sake tastings, seasonal menu offerings, and Japanese holiday celebrations. Drive revenue through exclusive events and private dining experiences that showcase the artistry of the restaurant.
• Operational Leadership : Oversee daily operations, ensuring consistency in service quality, food and beverage preparation, and cleanliness. Actively manage shifts, lead by example, and step in when necessary to maintain smooth operations.
• Menu Innovation : Collaborate closely with the culinary team to develop and refine the menu. Additionally, take ownership of crafting unique, trend-setting beverage and cocktail offerings that complement the Japanese food experience. Design signature cocktails, introduce new drink specials, and elevate the sake menu to enhance the guest experience.
• Guest Feedback Management : Listen to guest feedback with care and resolve issues swiftly to turn challenges into positive outcomes. Use guest insights to continuously refine the guest experience and identify areas for operational improvement.
• Continuous Improvement : Regularly review performance metrics and implement strategies to enhance service, operational efficiency, and guest satisfaction. Adapt strategies to ensure consistent high standards and evolving market trends.
• Flexibility & Availability : Be available for work outside of regular hours, including evenings, weekends, holidays, and special events. Ensure smooth operations during peak times and special promotions.
• Inventory Management : Oversee inventory management and ordering, ensuring that stock levels meet operational needs while minimizing waste and controlling costs.

Knowledge and Skills :

Education and Experience :

Physical Requirements :

To succeed in this role, you must be able to :

About Us :

The World Equestrian Center is managed by Columbus Hospitality Management , a company committed to creating memorable guest experiences and a welcoming, positive work environment. We offer a supportive atmosphere that encourages a healthy work-life balance and provides opportunities for professional growth.

We are proud to be a Drug-Free Workplace and an Equal Opportunity Employer (EOE) .