What are the responsibilities and job description for the Guest Service Manager position at Columbus Hospitality Management?
The World Equestrian Center is currently seeking an experienced Guest Service Manager to join our team!
Our compensation package includes a competitive salary, medical, dental, vision, STD / LTD, Life, 401k with match, PTO , and dining and travel discounts.
Job Summary : The Guest Services Manager is a leadership position entailing the oversight of all guest service / front desk operations, including registration process, group block maintenance, guest service, revenue and rate management, hiring, training, discipline, reporting, and other duties as directed by the General Manager and Director of rooms.
Essential Functions :
- Fully train and coach all guest services team members.
- Schedules team members and ensures all required shifts are covered on daily basis
- Ensures all guest services team members are greeting, registering, and assigning rooms to guests properly
- Responsible for issuing important information to team members and other departments in the facility
- Ensures all guest services team members are making reservations correctly
- Verifies credit card authorization or collect cash payment, checks for all guests and groups
- Answer main telephone line and transfer to proper departments or guest units
- Processing group room block requests
- Ensures all guest service team members review guest accounts and charges upon guest check-out
- Knowledge of WEC standards and requirements.
- Knowledge of all daily equestrian shows and events.
- Constant contact with housekeeping and maintenance departments with guest issues or concerns
- Ensure complete guest satisfaction
- Effectively handle any elevated guest complaints or issues
- Ensuring daily shift duties are completed by guest service team members
- Create Microsoft Excel reports and submits to General Manager and Director of Rooms
Physical Requirements : These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of this position. Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of this position.
1. Must be able to lift, push, pull, and carry a weight of 25lbs
2. Must be able to work walking and or standing continuously for a period of 8 hours
3. Associate may have to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl
4. Associate is often required to sit and use his or her hands and fingers to handle or feel
abilities required by this job include close vision
6. Associate must talk and hear
Qualifications, Education, Experience, Skills, and Abilities :
The World Equestrian Center is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family / work life balance and by providing development opportunities.
We are proud to be a Drug Free Workplace / EOE.
