What are the responsibilities and job description for the Lead On-Site Delivery Attendant FT position at Columbus Hospitality Management?
Essential Functions :
- Lead and coordinate the on-site delivery team, ensuring efficiency, accuracy, and excellent customer service.
- Oversee delivery logistics, optimizing routes and delivery schedules to improve speed and efficiency.
- Ensure compliance with all food safety, handling, and temperature control guidelines.
- Train, mentor, and coach delivery staff to maintain high performance and service standards.
- Monitor and maintain cleanliness, organization, and operational safety of delivery vehicles and carts.
- Collaborate with restaurant and event teams to ensure seamless coordination of food deliveries across the resort.
- Communicate and enforce safety protocols for resort navigation, vehicle operation, and food transportation.
- Address and resolve customer concerns, ensuring prompt and professional service recovery.
- Manage inventory and supply needs for the delivery operation, ensuring all necessary equipment is available.
- Conduct regular maintenance checks on delivery vehicles and carts to ensure operational readiness.
- Analyze performance data and develop strategies for continuous improvement.
Qualifications & Skills :
Physical Requirements :
Work Environment & Schedule :
The World Equestrian Center is managed by Columbus Hospitality Management , a company committed to delivering exceptional guest experiences in a positive and supportive work environment. We prioritize work-life balance and professional development opportunities for our team members.
