Manager of Emergency Services Case Management

Columbus House, Inc.
Job Posting: Full Time (32 hours/week), FLSA Exempt, Non-Essential
Manager of Emergency Services Case Management

VEVRAA Federal Contractor: Priority Referrals of Protected Veterans Requested

Company Overview & Mission

Columbus House opened its doors in 1982 to provide services for men and women at least 18 years of age. Our goals quickly broadened from the mere provision of food and shelter and simple survival, to understanding and working toward overcoming the problems which cause people to become homeless.

Columbus House, along with its core of loyal supporters, friends, and volunteers, has remained committed to fulfilling its mission: "To serve people experiencing homelessness or at imminent risk by providing life-saving outreach, shelter and housing and by fostering their personal growth and independence. We advocate for and create affordable housing to end homelessness in our communities."

Purpose

Under the direction of the Director of Emergency Services, the Manager of Emergency Services Case Management service provides leadership and oversight to OEN and Shelter Case Managers by providing case management, outreach and diversion services to literally homeless adults in the Greater New Haven area. This position plays a key role in collaborating with government, local mental health and substance abuse service providers, housing providers, the GNH CAN Systems and other agency programs to serve the most complex and service disengaged groups.

Duties and Responsibilities

• Provide supervision, leadership and direction to all case management staff and Programs including OEN, Urban Initiative, PATH, How Can We Help, Veterans Affairs, New Beginnings, Shelter Case Management, and any other seasonal project with case management involvement.
• Conduct consumer orientations.
• Leads weekly rounds meetings for outreach team.
• On-Call responsibilities
• Acts as the Point in Time Count Coordinator
• Create an environment that is welcoming and provides an enriching experience for all service recipients.
• Ensures that services are carried out with fidelity to each practice.
• Integrates Outreach services into all aspects of Columbus House programs.
• Responsible for intake, service, and referral coordination for program clientele
• Monitors program budget and ensures adherence and fiscal integrity.
• Other related duties as assigned.

Qualifications

• Bachelor’s Degree with a minimum of two years’ experience working in a social service, mental health, or substance abuse agency in an administrative or management role (preferable).
• Ability to work to improve teams and foster teamwork.
• Excellent organizational and time management skills
• Strong command of MS Office software modules
• Strong written and oral communication skills
• Knowledge of Motivational Interviewing, Person-Centered-Planning, Harm Reduction, Trauma Informed and Gender Specific Care and Housing First philosophies and models.
• Experience serving persons with histories of mental health, substance abuse and homelessness.
• Valid drivers’ license with a good driving history and daily access to an automobile

Supervised by: Director of Emergency Services

Schedule: Monday- Tuesday 9am- 5pm & Wednesday & Friday 10am-6pm

Salary range: $58,656 to $62,000

Benefits

• Medical, dental, vision benefits are offered along with other additional voluntary coverages with full time employment
• 401 K retirement plan with employer matching contribution
• Paid time off
• 10 paid holidays

Please send your resume and a cover letter to Human Resources Generalist, Columbus House Inc., 586 Ella Grasso Boulevard P.O. Box 7093, New Haven CT. 06519 or fax to 203-773-1430 or email to hr@columbushouse.org or apply at www.columbushouse.org

Equal Opportunity Employer: Women, Minorities, Protected Veterans, and Individuals with Disabilities