Deli Department Manager-In-Training

Job Summary

The Deli Department Manager-In-Training assists the Deli Department Manager with overseeing daily operations in the Deli Department. Duties primarily revolve around assisting the general management of the department employees, which include, but are not limited to, providing, and demonstrating task instructions, keeping attendance, and measuring key performance indicators. You will be expected to assist the Manager with keeping records and producing reports that will be used to review team performance.

The Deli Department Manager-In-Training needs to have excellent communication skills and a passion for excellence. Previous leadership experience is a plus.

Essential Job Functions

Responsibilities and Duties

• Responsible for assisting the Manager with the daily activities of employees to improve sales performance.
• Assisting employees in various duties such as cooking, packaging, and operating counters.
• Assists the Manager with ordering, receiving, display and sale of products in accordance with company quality and merchandising standards.
• Assist the Manager with controlling department expenses by enhancing operations, meeting budget goals and controlling shrinkage and pilferage.
• Responsible for assisting the Manager with semi-annual inventory counts.
• Manage product storage, maintenance, and rotation activities to avoid any damage or spoilage.
• Assist in preparation of inventory and sales budgets.
• Responsible for checking in vendors when needed.
• Schedule and assign work duties for employees daily when Manager is unavailable.
• Assist in interviewing, hiring, and training new staff, when Manager is unavailable.
• Assist the Manager with training staff on company policies, safety & equipment procedures, and sales guidelines.
• Assist the Manager with department records on employees and may assist in evaluating employee performance.
• Respond to inquiries and complaints from both customers and employees.
• Assist the Manager to ensure employees follow company policies and store rules.
• Assist the Manager to coordinate with employees to operate the Deli to achieve sales goals.
• Coordinate with Department Manager and/or Store Director to develop sales promotion programs to attract more customers.
• Ensure that products are properly labeled with prices and dates.
• Monitor and maintain stock inventory levels to avoid over and under stock problems.
• Interact politely with clients while solving problems related to sales, dissatisfied service, and issues regarding store operation.
• Operate all food preparation machines and equipment.
• Receive, unload and stock food items.
• Ensure the Deli is maintained neat, clean, and safe. 
• Ensure great customer service at all levels.
• Performs other duties as assigned or as needed to meet the needs of the business/department/organization.

Qualifications and Skills

• Previous leadership experience preferred.
• ServSafe Certification or ability to obtain within 6 months of hire.
• Excellent communication skills.
• Eye for detail and accuracy.
• Reliable, with high integrity and strong work ethic.
• Ability to work as part of a team.
• Professional appearance and attitude.
• Computer literacy.
• Proactive organizational skills.
• High school diploma.
• Ability to keep a positive attitude in a fast-paced environment. 

Physical Requirements

• Standing, walking, sitting, lifting 75%
• Using hands to finger, handle, or feel, talking, hearing, tasting, smelling 12.5%.
• Reaching with hands and arms, climbing, balancing, stooping, kneeling, crouching, crawling 12.5%

Lifting Requirements

• Ability to lift the following pounds safely:
• Up to 10 pounds 25%
• Up to 25 pounds 25%
• Up to 50 pounds 25%
• Up to 100 pounds 25%

The above physical and lifting requirement percentages are estimates and not actually what a person may experience from day to day.

Special Requirements

• Ability to read and comprehend simple instructions, short correspondence, and memos. 
• Ability to write simple correspondence.
• Ability to read and interpret documents such as safety rules and procedure manuals. 
• Ability to speak effectively before groups of customers or employees of the Company.
• Ability to respond to common inquiries or complaints from customers. 

Work Environment

• Indoor working conditions include, wet or humid conditions (non-weather), work near moving mechanical parts, exposure to fumes or airborne particles, toxic or caustic chemicals, extreme cold (non-weather), extreme heat (non-weather)
• Loud noise level, occasional very loud noise level.