What are the responsibilities and job description for the Patient Experience Specialist position at Columbus Oncology & Hematology?
The Patient Experience Specialist is the first point of contact for all incoming calls to Columbus Oncology and Hematology Associates. The Patient Experience Specialist is expected to communicate professionally with both internal and external customers while accurately and efficiently handling their call transfers.
Essential Duties and Responsibilities:
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Essential Duties and Responsibilities:
- Answer telephones; Screen and transfer calls to the appropriate recipient quickly and efficiently
- Identify emergent calls and route them to the appropriate team members
- Communicate as needed with multiple departments to ensure appropriate workflows are being used
- Maintain patient confidentiality, including HIPAA and practice specific compliance guidelines
- At least one year in customer service
- At least one year in a medical office
- Oncology experience preferred
- Excellent verbal, written, and interpersonal skills
- Excellent customer service skills
- Moderate computer skills including:
- Microsoft Office Applications (Outlook, Word, Excel)
- EMR (Electronic Medical Records)
- Practice Management Systems
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