Specialist - Cashiers and Student Accounting

Compensation Type: Hourly Compensation: $19.41 The Specialist - Cashiers and Student Accounting provides customer service and financial information to students and third-party companies and organizations that pay students’ tuition and fees and assists customers with questions regarding students’ accounts through direct contact by phone, in-person, and email. This role assists with balance inquiries, processes payments for tuition and fees, and reconciles student financial transactions, statements, records, and reports. This position also assists internal customers with deposits, disburses checks to students and employees, and includes credit card, cash-handling and balancing responsibilities.

• Assists students in completing their payment of tuition, books, and other charges. Responds to questions from students and third-party organizations about account balances, collection processes, and transaction activity on students’ accounts.
• Assists students in-person, over the phone, and by email during regular business hours. Provides the same services in extended times at the start of the academic semesters. Receives and processes credit cards, checks, and cash for processing and balancing. Reviews student concerns with their accounts, investigates, and resolves according to college policy and procedure.
• Collaborates with other college departments to ensure students are billed accurately based upon information in the student information system and/or third-party contracts. Uses Excel to provide information to students and others.
• Stays current on policies, procedures, regulations, and other guidance to ensure accuracy of work and compliance with these, such as FERPA, PCI, cash handling requirements, and financial aid regulations. Occasionally may work at our Delaware campus serving students.

• Assists with invoicing, collection of tuition and fees, and refunds, both directly for students and for third-party companies and organizations, according to college policy and procedure and terms of related third-party contracts. Works with Assistant Director and others in the department to create processes necessary for an increasing number of new third-party contracts.
• Provides information to companies on their websites, or their Excel spreadsheets to enable payment for students’ tuition, fees, and book and supplies, as needed. Ensures that information is accurate and timely. Receives and processes tuition and fee payments.
• Analyzes and reconciles student accounts. Analyzes student account information (e.g., billing, payments, and Financial Aid distribution). Examines records of amounts due. Documents, analyzes, verifies, and posts transactions to journals, ledgers, and other student records.
• Verifies financial aid disbursements, monitors student accounts, and ensures accuracy. Maintains student records, adding account notations and scanning documents. Completes and maintains required documentation. Scans balancing information, student vouchers, and student backup documentation.

• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and community members.

• High School Diploma or GED
• One (1) year of progressively responsible professional experience
• State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s)

• An appropriate combination of education, training, coursework and experience may qualify a candidate.

Full time 40

• Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication.
• Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.