Specialist, Dublin

POSITION SUMMARY

The Specialist, Dublin primarily serves as a representative for the College to support student service functions at the Dublin Regional Learning Center (RLC). This role supports students in a one-stop student service environment. The Specialist provides support to other areas at the College including working closely with the location’s academic advising team, assisting faculty and testing services, and facilitating student support services.

Operational Support

• Prepares site for instruction, makes room assignments, and maintains equipment (i.e. pens, markers, paper, etc.) and technology (i.e. projectors, computers, etc.) as needed by faculty, students, or staff. Understands and explains College processes including applications, admissions, enrollment, and financial aid. Provides information about campus services and resources, student life, and opportunities for campus involvement.

Enrollment & Student Services Support

• Supports RLC programs by coordinating activities, maintaining campus knowledge through email, newsletters, flyers, and other forms of communications, maintaining records and confidentiality. Supports services offered at the location (i.e. advising, open computer labs, tutoring, student activities, etc.) and performs preventative maintenance on equipment.
• Assists the site supervisor by creating and maintaining various documents and reports, and completes projects as assigned. Maintains confidentiality of student records and other confidential or sensitive information.

Customer Service

• Provides customer service through a variety of communication methods (i.e. greets individuals, answers telephone, responds to questions, and provides other areas of assistance as needed).
• Provides information and support to students for programs of study and next steps for enrollment, including admission criteria, documents needed, financial aid, orientation, placement testing, advising, course selection, registration, and fee payment.

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Other duties as required.

*Regular, predictable, and punctual attendance is required.

OTHER DUTIES & RESPONSIBILITIES

• Works assigned schedule, exhibits regular and predictable attendance and works overtime as needed to meet workload demands.
• May require travel to other college locations for work.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED

• High School Diploma or GED.
• One (1) year experience working with post-secondary learners.
• An appropriate combination of education, training, coursework and experience may qualify a candidate.

*

• State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).

KNOWLEDGE, SKILLS, & ABILITIES

Knowledge of: assigned regional learning center administrative functions; standard office practices and procedures; project management; computer software, programs, and applications; internet browsers; email and messaging.

Skilled in: verbal and written communication; operation of general office equipment; maintaining good public relations; customer service; application of relevant software programs including word processing and spreadsheets; navigation of web-based systems.

Ability to: work independently demonstrating initiative and time management; develop and maintain effective working relationships with associates, supervisors, College partners, and general public; originate correspondence; maintain confidential and sensitive information; maintain accurate and complete work records; work effectively with persons of varying cultures and diversity.

PHYSICAL REQUIREMENTS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. While performing duties of this job, the employee regularly exhibits digital dexterity when entering data into computer. The employee frequently sits for periods of time, stands, and walks. Employee converses verbally or manually with others in person as well as by telephone. Vision demands include close, relatively detailed vision when focusing on computer screen. Employee occasionally lifts or exerts force up to 25 pounds when transporting instructional materials and presentation equipment.

WORKING CONDITIONS

Typical office environment. Regular exposure to moderate noise typical to business offices.

CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.

Job Type: Part-time

Pay: From $18.50 per hour

Expected hours: 20 per week

Schedule:

• Evening shift
• Every weekend

Education:

• High school or equivalent (Required)

Ability to Commute:

• Dublin, OH 43016 (Required)

Ability to Relocate:

• Dublin, OH 43016: Relocate before starting work (Required)

Work Location: In person

Salary : $19