Assistant Director, Client Experience

Job ID: 281757
Location: Columbus State University
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Great universities inspire the very best in us. They nurture new ideas, fresh perspectives, and creative problem-solving. They challenge students to discover their passions - and to turn those passions into thriving careers that improve our world.

Columbus State University is exactly that kind of place. With exceptional facilities, ideal class sizes, and unique field experiences, our students have room to create. Here, every faculty and staff member is part of the educational process, actively mentoring students and championing each new step in their journey.

Located just 100 miles southwest of Atlanta, CSU is part of the University System of Georgia and offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees. Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays (if applicable). Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Department Information

The Leadership Institute

Job Summary

This position reports to the Director of The Leadership Institute. This position will be responsible for program coordination, client experience, and assisting in business development, and progress tracking to measure impact of efforts. Responsibilities will include coordination, communication, and promotion of The Leadership Institute, as well as assisting in the identification of possible new business and maintaining contact with and engaging clients in a variety of formats. Provide overall support for leadership development training, coaching and curriculum development. He/she will assist the Director with special projects, as assigned.

Responsibilities

Significant Duties & Responsibilities include: Primary Focus- Research, gather, and analyze data for special projects and program evaluations (20%).; Coordinate client activities and manage vendor/consultant interactions for events such as leadership development sessions, retreats, conferences, team-building, coaching, and program graduations (20%).; Assist the Director with monthly financial processes, including client invoicing, report collection for monthly balancing, and inventory/supply management (20%).; Ensure all projects are organized and meet client timelines and deliverable requirements (10%).; Manage existing certifications (e.g., SHRM recertification database) and identify new continuing education certifications, including tracking CEUs and quarterly reporting (10%).; Maintain and engage current and prospective clients through social media, newsletters, emails, surveys, and events (10%).; Engage consultants by preparing training materials and managing speaker agreements (5%).; Develop and manage content for social media platforms and distribute monthly newsletters (5%). Secondary Focus- Enhance The Leadership Institute's (TLI) brand perception through community engagement initiatives.; Monitor Requests for Proposals (RFPs) from the State of Georgia and Federal government.; Stay informed of leadership development trends by participating in educational opportunities, reading industry materials, and engaging in relevant networks and organizations.; Identify best practices and emerging trends in leadership development to inspire new sessions and workshops.

Required Qualifications

Required Qualifications include: Minimum qualifications include a Master's degree in Organizational Leadership, Business, or a related field.; Experience in content development for social media platforms and training programs.; Experience in developing, coordinating and delivering professional development programming.; The ability/flexibility to travel to client sites (domestic) overnight as needed.

Preferred Qualifications

Preferred Qualifications include: Experience with PeopleSoft, TouchNet, and any other finance reporting and payment software, preferred.; Knowledge on assessing business needs and planning business strategies for growth preferred.

Proposed Salary

The proposed annualized salary range for this position is $51,503 - $56,441 and includes full benefits.

Knowledge, Skills, & Abilities

Knowledge, Skills, & Abilities include: Exceptional written and interpersonal communication skills, effective facilitation abilities, and strong analytical and organizational skills.; Proficiency in data measurement, analysis, and reporting.; In-depth knowledge of leadership development principles and practices.; Strong problem-solving and creative thinking capabilities.; Experience working with faculty and staff in a higher education setting, preferred.; Experience working with professionals in a business setting, preferred.; Self-motivated with a high degree of initiative and follow-through.; Ability to prioritize tasks effectively and manage competing deadlines.; Ability to maintain confidentiality and handle sensitive information.

Contact Information

If you have any questions, please contact Breana Jones , Hiring Manager, via email at jones_breana@columbusstate.edu

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Institutional Values

• Excellence: Actively engaging outstanding methods in teaching, academic discovery, creative pursuits, student success, cultural enrichment and the overall campus community.
• Creativity: Pursuing distinction through inquiry and innovation, challenging convention and focusing on solutions.
• Engagement: Dynamic civic involvement and participation of students, faculty, staff and alumni in the university experience.
• Sustainability: Advancing fiscal responsibility, well-being, innovation, lifelong learning and environmental stewardship.
• Inclusion: Cultivating and championing a campus environment that welcomes diverse backgrounds, ideas, perspectives and practices.
Servant Leadership: Leading through ethical empowerment and service.

Conditions of Employment

All selected candidates are required to submit and successfully pass a background investigation to include reference checks and verification of academic credentials (if applicable). Other additional requirements may be required based upon specific position duties:

• A credit check completed for Positions of Trust and or approved departmental Purchase Card usage;
• Pre-employment drug testing for positions with high-risk responsibilities.
• Motor vehicle reports are required for positions that are required to drive a Columbus State University fleet vehicle or other vehicle designated as a fleet vehicle. A successful drug screening will be required as a condition of employment a randomly thereafter.

*Applicants for positions of trust may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. *

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond. Additionally, all members of the USG community must adhere to the USG Statement of Core Values must also be aware of and comply with the Board of Regents policies on Freedom of Expression and Academic Freedom.

Equal Employment Opportunity

Columbus State University is proud to be an equal employment, equal access, and equal educational opportunity institution. It is the policy of our institution to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws.

Other Information

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.

Background Check
Position of Trust Education

Special Applicant Instructions

Visit Columbus State University's online Careers portal to drive your career with us! The online applicant system provides you with the ability to review job opportunities and apply to those that you are interested in and feel qualified for. Each job posting has a summary description of the position and required qualifications. All job applications must be submitted through the online portal system.



To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=30000&JobOpeningId=281757&PostingSeq=1

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