Community Health Worker

Job Summary
Community Health Workers (CHW) are essential to keeping Ohio’s economy open while protecting against community spread of COVID-19. Under the general direction of the Program Manager, this position is responsible for delivering client-centric services and meeting performance requirements that are consistent with the mission of the Columbus Urban League.

Duties

• Manages and supports a caseload of clients who may be COVID positive or have other health needs.
• Interviews contacts via telephone call or in person; with case notes added to appropriate system within 24 hours of contact per HUB requirements.
• Interviews clients provide linkages and referrals to community-based services and/or health care providers.
• Guides clients through a screening and documentation process (triage) to determine eligibility for financial assistance.
• Screens for social determinants of health and conducts client needs assessments
• Ensures program meets stated outcomes and/or goals.
• Prepares bi-weekly, monthly and/or quarterly reports.
• Participates in regularly scheduled operations meetings as required.
• Recruits and accepts referrals.
• Plans and delivers effective program activities and services and monitors activities for efficacy.
• Provides prevention programming to selected and indicated populations.
• Integrate program services into other CUL initiatives.
• Provides individual sessions to support individuals, inclusive of individuals challenged with alcohol and/or substance use, and link individuals to appropriate services related to both within CUL and with other community partners.
• Other duties as assigned

Requirements

• High school diploma or equivalent with at least 3 years of social service experience; or
• High school diploma or equivalent with at least 3 years of call center experience with strong community service/volunteer experience; or
• High school diploma or equivalent with an active Community Health Worker Certification; or:
• Bachelor’s degree in social work or related field and experience.
• Strong, empathetic communication skills are essential to this role.
• Sensitive, culturally competent communication and active listening are key.
• Must have customer/social service experience and demonstrate the ability to organize and accomplish multiple projects simultaneously.
• Successful candidates will have a strong background working with people with complex needs, with a demonstrated ability to build rapport and de-escalate tense conversations.
• CHWs are involved with client’s sensitive health-related information, maintaining confidentiality, and protecting the privacy of CUL clients is of utmost importance
• Excellent written and verbal communication skills are required.
• Intermediate to advanced computer skills including but not limited to Microsoft Office Suite and video conference software is required.
• Valid driver’s license, auto insurance and reliable transportation is required.

This role requires dedication to fostering healthier communities through education, advocacy, and direct support. If you are passionate about making a difference in people's lives, we encourage you to apply for this rewarding position as a Community Health Worker.

Job Type: Full-time

Pay: $51,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Commute:

• Columbus, OH 43203 (Required)

Ability to Relocate:

• Columbus, OH 43203: Relocate before starting work (Required)

Work Location: In person

Salary : $51,000