What are the responsibilities and job description for the Security Dispatcher Part Time (Third Shift) position at Columbus Zoo and Aquarium?
Position starts at $21.84 an hour!
The schedule for this position is Sunday night to Wednesday night 1200 am to 730 am.
Responsible for facilitating departmental and organizational communication during operating and non-operating hours; during emergency and non-emergency operations.
Serves as after-hours receptionist and radio "base" operator.
Communication and Coordination
Educational Requirements
The schedule for this position is Sunday night to Wednesday night 1200 am to 730 am.
Responsible for facilitating departmental and organizational communication during operating and non-operating hours; during emergency and non-emergency operations.
Serves as after-hours receptionist and radio "base" operator.
Communication and Coordination
- Operates two-way radio system, answering calls to "Security" or “Dispatch” from employees during and after regular operating hours and contacting appropriate individuals by radio, phone, or email as needed.
- Contacts internal and external emergency personnel as needed via two-way radio system and phone and effectively dispatches to the correct location.
- Accurately responds to and records information from incoming telephone and radio calls.
- Assists and communicates with other Security staff on duty when special situations arise (e.g., special events, after-hours deliveries, Animal wellness).
- Demonstrates a comprehensive knowledge of, and actively participates in the Emergency Response Plan (ERP), and is able to pass a semi-annual test on the ERP.
- Demonstrates a calm professional composure during emergencies and stressful situations.
- Attends to any employees or guests that are injured until medical personnel arrives using trained CPR, ERT, and AED Zoo practices.
- Enters and distributes incident, injury, and crash reports utilizing the Security Reports database.
- Always maintains confidentiality of sensitive information.
- Operates and monitors security cameras and reports unusual activity to Security Management.
- Operates access control system and maintains an accurate log of all personnel gaining access.
- Completes and maintains daily dispatch logs, incident reports, worker’s compensation documents, community service time sheets, first aid documents, Security management daily brief, and any other required paperwork.
- Assists Safety and Security Management with clerical support duties as needed.
- Creates Year-Round and Seasonal Employee and Volunteer ID cards and accurately records the information.
- Assists with the Community Service Program by accurately maintaining proper logs of times and locations worked and effectively communicates this information with the appropriate court systems.
- Constantly strives to further the mission of the organization and avidly supports the Columbus Zoo Family of Parks.
- Implements sustainable practices in daily tasks whenever possible.
- Performs other duties as assigned.
Educational Requirements
- High school diploma or equivalent.
- Ability to communicate well both verbally and in writing.
- Ability to demonstrate excellent telephone and radio etiquette.
- Basic computer skills required. (e.g. Microsoft Excel, Word, Office, and web-based applications)
- Ability to type at least 40 words per minute.
- Ability to utilize basic record keeping techniques.
- Ability to successfully perform multiple tasks simultaneously such as video camera monitoring and radio dispatching/monitoring required.
- Ability to be alert to potentially abnormal conditions required.
- Ability to work a flexible schedule including evenings, weekends and holidays.
- Ability to plan and organize work in an efficient and cost-effective manner and without direct supervision.
- One year of experience answering phones and providing customer service preferred.
- Ability to provide excellent guest service by interacting with guests positively and upholding the Make it G.R.E.A.T. standards.
- Ability to develop and maintain cooperative working relationships with all Zoo team members and contacts regarding company business.
- Ability to adhere to standard operating procedures including but not limited to safety protocols.
- Possession of a valid state issued motor vehicle operator’s license and a good driving record.
- Ability to adhere to the Columbus Zoo and Aquarium’s drug-free workplace policy including but not limited to pre-employment, random, post-accident, reasonable suspicion, and follow-up treatment.
- Ability to successfully complete a criminal history background check annually.
- Ability to think and act quickly, with good judgment, in all situations, including emergencies.
Salary : $22
Part-Time OPOTA Certified Armed Security Guard- Columbus, OH
Premier Protective Security -
Columbus, OH
Part-Time OPOTA Certified Armed Security Guard - Chillicothe, OH
Premier Protective Security -
Columbus, OH
Security Officer - Part Time
Allied Universal -
Albany, OH
