What are the responsibilities and job description for the Conservation Education Office Lead at The Wilds position at Columbus Zoo Family of Parks?
Overview
This Conservation Education Lead will work with staff to provide quality education programs and excellent customer service to guests of The Wilds. This Lead will facilitate education opportunities for families, scout troops, campers, and a variety of other audiences. In addition, this Lead will assist with administrative tasks in the office. This includes assisting guests in the registration and reservation process, helping to maintain program records, and any additional office needs.
This is a 10-month position, 30-40 hours per week.
Responsibilities
- Coordinates and performs all duties associated with the registration and reservation processes for educational programs and special events in the Conservation Education and Engagement Department at The Wilds.
- Assist with all office duties - including but not limited to: answering phones, greeting visitors and relaying information, typing correspondence and other documents, delivering mail, inventorying supplies, copying and filing information.
- Able to multitask in a fast-paced office setting.
- Assists with on-site and off-site programming including specialty tours, school programs, summer camp, community events, and scout programs.
- During spring and fall seasons, work a schedule of Monday through Friday, 9:00 AM – 4:00 PM (with occasional Saturdays and Sundays). During the peak summer season (June – August), work schedules of Sunday through Thursday.
- Assures safety of self, staff, animals, and guests through regular participation in safety training and activities; compliance with standard operating procedures; and proper operation and maintenance of equipment.
- Acts as a representative of The Wilds including appropriate dress, language, and attitude in all activities providing a positive example to all staff.
- Creates a sense of belonging in all programs and activities. Actively seeks different perspectives
- Constantly strives to further the mission of the organization and avidly supports the Columbus Zoo Family of Parks. Empowering People. Saving Wildlife.
- Excellent guest service skills, positive approach to interacting with guests and upholding expectations around guest service program standards.
- Implements sustainable practices in daily tasks whenever possible.
Qualifications
- Must be at least 18 years old.
- High school diploma or GED required, with the ability to perform essential job functions and learn new skills on the job.
- Proficient computer skills with experience in data entry tasks and word processing in Microsoft Office programs required.
- Able to balance multiple assignments successfully.
- Able to work successfully in a team setting.
- Able to maintain confidential information regarding program participants.
- Effective verbal and written communication skills
- Ability to work independently and in a team setting.
- Able to maintain courteous and helpful behavior.
- Able to maintain appropriate employee appearance
- Able to work flexible schedule including weekends, evenings, and holidays.
- Must possess a current valid driver's license or be able to obtain one in 30 days.
- Subject to Drug Free Workplace Policy.
- Subject to BMV check.
- Subject to Criminal Background check and fingerprinting.
