FOOD AND BEVERAGE SERVER PT

Position Summary:

The Restaurant Server is responsible for coordinating the entire server station and effectively communicating with both front and back-of-house staff to provide a dining experience that exceeds guest expectations. This position promotes positive customer relations while delivering high-quality service in a fast-paced, dynamic casino environment.

Essential Functions:

• Obtain an assigned station from the Manager at the start of each work shift.
• Greet guests, present menus, and make suggestions regarding food, beverages, specials, and services, ensuring all guest questions are answered.
• Maintain in-depth knowledge of the menu, including ingredients, preparation methods, special requests, and dietary options.
• Ensure the prompt and accurate service of food and beverages.
• Confirm guest orders are prepared and served properly and in a timely manner.
• Perform side work before, during, and at the end of each shift to ensure workstations are stocked and clean.
• Maintain cleanliness of the workstation, bussing duties as necessary, and ensure the dining area remains organized and presentable.
• Demonstrate the ability to handle peak period demands and efficiently manage multiple tables.
• Communicate effectively with the wait staff, Manager-On-Duty, and other team members to ensure service efficiency.
• Work closely with cooks, bartenders, and serving staff to ensure smooth operations.
• Immediately clean up spills or address hazards, ensuring a safe environment for guests and staff.
• Report any accidents or unsafe conditions to the Manager-On-Duty and the Security Department.
• Follow all personnel, safety, and department policies and procedures.
• Perform other general duties as directed by the Front of the House Supervisor.

Position Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skills, and abilities required:

• Customer Focus: Make customers and their needs a priority, developing and maintaining strong relationships with guests to ensure satisfaction.
• Building Partnerships: Proactively identify opportunities to build positive working relationships with other teams, departments, and individuals to help achieve business objectives.
• Contributing to Team Success: Actively participate as a team member, contributing to the success and smooth operation of the team.
• Energy: Consistently maintain high levels of activity and productivity, especially during busy periods. Demonstrate determination and effectiveness even during long shifts.
• Initiating Action: Take proactive steps to achieve goals beyond expectations, addressing any issues or needs promptly.

Education:

• High school diploma or GED is required.
• Restaurant experience or a combination of education and experience is preferred.

Training and Experience:

• At least one year of experience in a server or public relations role preferred.

Skills and Abilities:

• Computer Skills: N/A
• Certificates and Licenses:
  • CA Food Handlers Certificate (to be obtained within 60 days of employment).
  • Alcohol Awareness Certificate (to be obtained within 60 days of employment).
• Other Skills:
  • Familiarity with POS systems is preferred.
  • Basic knowledge of math and English.

Work Environment and Conditions:

• This position is primarily performed in a well-lit, ventilated, and temperature-controlled environment.
• The casino environment may occasionally be smoky and noisy.
• Must be available to work weekends, shifts, and holidays based on business needs.

Physical Demands:

• Standing and Walking: Constantly throughout the shift.
• Sitting: Occasionally.
• Handling: Constant use of hands for carrying, serving, and cleaning.
• Reaching Outward: Constantly for serving food, reaching items at tables, etc.
• Reaching Above Shoulder: Occasionally for stocking or cleaning high surfaces.
• Climbing: Occasionally, such as when reaching for higher storage.
• Squatting and Kneeling: Occasionally, especially when cleaning or performing side work.
• Bending: Occasionally, as required for cleaning or adjusting settings.
• Lifting/Carrying: Frequently up to 25 lbs, such as lifting trays of food or drink.
• Pushing/Pulling: Frequently up to 25 lbs, such as pushing carts or pulling items from storage.

This job description is intended to capture the core responsibilities and requirements of the Restaurant Server position but is not intended to be an exhaustive list of all possible duties. Additional responsibilities may be assigned as needed.