Hotel Room Attendant

POSITION SUMMARY:

Facilitates high standards of hotel housekeeping service and guest satisfaction by cleaning hotel rooms, changing linens, and restocking rooms with supplies and guest amenities.

ESSENTIAL FUNCTIONS:

Promotes a clean, safe, healthy and friendly work environment for employees and guests; report and direct safety issues to Management.

Greets guests, responds to guest requests, and maintains guest privacy and security to encourage repeat business.

Vacuums carpets, upholsters furniture and draperies, dusts furniture, and makes beds using the high standards of the hotel.

Washes or wipes down walls, doors, windows and windowsills, and woodwork.

Empties and cleans wastebaskets and ashtrays.

Cleans and sanitizes bathroom.

Replenishes toiletries, coffee and amenities.

Places furnishing and accessories according to specification after cleaning.

Reports and passes custody of lost and found items as well as reporting damage or suspicious activity to supervisor on duty.

Resolves or refers to management all guest concerns, complaints or suggestions in order to provide superior hotel service to the guest.

Promotes a clean, safe, healthy and friendly work environment for employees and guests.

May be required to assist and perform the tasks and duties of Laundry Person or House person.

Reports suspicious activity or violations of hotel policies to supervisor.

Housekeepers must maintain a neat and clean appearance at all times. They are expected to wear a uniform provided by their employer and must be able to work cleanly and efficiently without invading their guests privacy.

Housekeeping personnel perform various physically challenging tasks, such as lifting of heavy furniture and mattresses, reaching high ceiling and walls, and cleaning toilets; they must possess strength and good stamina

Other job-related duties as assigned.

POSITION QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Customer Focus - Making customers and their needs a primary focus of ones actions; developing and sustaining productive customer relationships.

Coaching - Providing timely guidance and feedback to help others strengthen specific knowledge/ skill areas needed to accomplish a task or solve a problem.

Communication - Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message

Managing Conflict - Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.

Decision Making - Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.

Developing Others - Planning and supporting the development of individuals skills and abilities so that they can fulfill current or future job/role responsibilities more effectively.

Planning and Organizing - Establishing courses of action for self and others to ensure that work is completed efficiently.

Initiating Action - Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive

Managing Work (includes Time Management) - Effectively managing ones time and resources to ensure that work is completed efficiently.

EDUCATION:

High School graduate or GED preferred.

TRAINING AND/OR EXPERIENCE:

Previous experience preferred. Must be able to work safely with cleaning materials.

SKILLS AND ABILITIES:

Strong guest service skills, ability to use good judgment in intense situations. Upholds safety standards and dealing effectively with other team members. Able to manage time and resources to ensure that work is completed efficiently.

Must be computer literate with knowledgeable of MS Word, Excel and Outlook.

WORK ENVIRONMENT AND CONDITIONS:

Performs duties in a well-lighted, environment with a ventilated and temperature controlled atmosphere. Will work with cleaning chemicals and hazardous materials. Must be available to work various shifts, weekends and holidays.

PHYSICAL DEMANDS:

Stand and Walk-Frequently

Handling -Frequently

Reach Outward-Frequently

Reach Above Shoulder-Frequently

Climb-Occasionally

Crawl-Occasionally

Squat and Kneel-Occasionally

Bend-Frequently

Lift/Carry-up to 30lbs

Push/pull-up to 30lbs