Communications Coordinator I

Distinguishing Career Factors:

This is the first position in the banded series. This is an entry-level position within the Marketing Department that is primarily used to provide the Communications Coordinator II with support in the execution of Communication initiatives. Incumbents who wish to promote to the second and final step of the banded series may be exposed to on-the-job training to learn to analyze the data to provide recommended changes.

Summary:
The Communications Coordinator I is responsible for the awareness and coordination of planned media traffic advertisements and their event details, assist with copywriting, assists of creative management and deadlines, and the printing/distribution of communications. The Communications Coordinator I must have exceptional writing and creative design skills. The Communications Coordinator I must work well under pressure and have a keen eye for detail. Must have the ability to multi-task and manage projects effectively. The Communications Coordinator I must be creative, motivated, and be able to move through projects quickly without prompt. Will assist with the execution of a successful, full-scale communications budget for 12 Tribes Colville Casinos.

Essential Functions:

• Practices common marketing, advertising and branding best practices.
• Takes the initiative to learn about how to analyze data to make informed decisions.
• Works closely with Communications Coordinator II so that projects are completed on time and within acceptable standards.
• Responsible for assisting in the maintenance of updates on the primary website and maintaining content for the news section.
• Responsible for assisting in the maintenance of email accuracy that is free of errors, working links, and the content connects to the website.
• Responsible for maintaining assets and ensuring they reach the end-user on-time.
• Responsible for content generation and traffic for organic social media.
• Responsible to manage an effective advertising-based video on demand strategy basis for social media channels.
• Responsible for the charity and sponsorship donation process.
• Adhere to the company’s brand identity in all channels; logo, imagery, fonts, and color.
• Facilitate the resolution of disputes with external role-players on all necessary platforms.
• Will be the connecting party between guests and the executive team to solve customer service issues.
• Read, respond, and encourage positive reviews on various review-based websites (TripAdvisor, Yelp, Facebook, Google , etc.) in a timely manner.
• Ability to analyze basic results in present reputation management to key-role players.

• Utilizes analytics tools to assess trends and activity for organic social media.
• Maintain all marketing storage/work areas as well as log, update, and report on all marketing/promotions inventory. Will also oversee the usage/maintenance of marketing, equipment, and supplies.
• Schedules video content on all video monitors.
• Expedites purchasing, storing, distribution of marketing materials, and reconciling invoices while tracking the marketing products budget.
• Routinely audit marketing platforms such as: website, social, marketing collateral, digital signage etc. to ensure all posted copies are accurate, up to date, and contains relevant material.
• May attend meetings as a representative of the marketing department, will be responsible for taking of the meeting notes and distributing it to team members.
• Provides a high standard of professionalism and guest service.
• Performs other duties or special projects as assigned.

Knowledge, Skills, and Abilities (Minimum Qualifications):

• High School Diploma or GED is required.
• Must be 21 years of age.
• Associates degree in Business, Communications, Public Relations, Marketing, or a closely related field and two (2) years of marketing, public relations, interactive marketing, web design and/or interactive advertising; OR a combination of education and experience that demonstrates the ability to fulfill the essential functions of the position is required.
• Experience with Web CRM Systems preferred.

• Must have excellent PC skills and advanced working knowledge of current Microsoft Applications.
• Position requires customer service skills, and the ability to provide comments, posts, and reviews on-demand for our social media platforms. availability after hours is required which includes flexible scheduling of hours, overtime, nights and weekends, holidays, special events and promotions.
• Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Ability to deliver a service level that creates an atmosphere for our guests to want to return, giving each guest a positive, memorable experience.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of company goals.

• Ability to be flexible, self-starter, and tackle multiple tasks independently.
• Exceptional ability to think and write in a compelling, creative way with engaging communication.
• Ability to communicate professionally in written, verbal, and non-verbal format while portraying a friendly tone, word choice, and body language.

• Demonstrated ability working as team player.
• Must possess a valid driver’s license and the ability to travel between sites on short notice
• Must possess and maintain a valid gaming license.

Physical Demands / Work Environment:

• Manual and finger dexterity as required to perform job duties.
• Ability to frequently lift and/or move up to 35 pounds.
• Ability to occasionally lift and /or move up to 50 pounds.
• Ability to frequently sit for prolonged periods of time.
• Ability to frequently walk or stand for prolonged periods of time.
• Ability to frequently bend, squat and reach.
• Frequently exposed to a high level of noise in the work environment.
• Frequently exposed to tobacco smoke.
• Occasionally exposed to outside weather conditions, including variations in temperature and precipitation.
• May be exposed to belligerent, combative and/or intoxicated patrons.
• Ability to communicate technical information and to interact with a wide variety of groups and individuals inside and outside the organization.
• Ability to plan, organize, and prioritize work processes in a high-volume environment in order to meet schedules and timelines.
• Ability to analyze data from multiple information ports by comparing and contrasting data to draw a conclusion or to identify trends.
• Sufficient visual acuity to write, recognize printed materials, computer screen, and notice non-verbal behavior.
• Speech and hearing ability to project voice to small and large audiences, carry on radio/telephone conversations, hear and grasp verbal communications and equipment prompts.

Banded Series Training Demands:

Below are specific knowledge, skills, and abilities related to the Communications Coordinator II position. Although, it is not a complete list, the list is a general guideline of expectations and demands related to the minimum requirements of the Communications Coordinator II position in the banded series. Fulfilling all of the expectations, that are outlined below, does not guarantee a promotion in the banded series. These demands may change with or without notice. An incumbent who chooses to train for the next step of the banded series must be able to meet the “Physical Demands” outlined in the list below.

• 24 months experience as a Communications Coordinator I in the banded series

• Ability to manage design from conceptualization to final design.

• Ability to write and target messaging to the right audience
• Ability to manage multiple design projects in various stages of progress
• Ability to review performance data and analytics to plan and strategize.
• Ability to handle a high stress environment with fast paced adjustments
• Ability to adjust priorities based on business demands

With the exception of the “Banded Series Training Demands”, these requirements need to be met to represent knowledge, skill and ability to perform job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.