Dual Rate Security Officer/Supervisor

Summary:

The incumbent is a pivotal member of our operations, which requires a high-level of integrity. Responsible for, but not limited to: the safety and protection of guests, team members, casino property, and when working in the Security Supervisor capacity, the efficient operation of the Security Department during assigned shifts. Will promote positive guest relations through prompt, courteous, and efficient service.

Essential Functions:

• Will assist with personnel functions, such as interviewing, orientation, training, development, supervision, delegations, evaluations and disciplinary actions, and payroll activities; will perform these functions in a timely manner.
• Responsible for securing and protecting company assets, team members, and guests.
• Responds to emergencies or arranged assignments with appropriate diligence for the situation.
• Performs perimeter checks and internal checks of building(s); systematically checks effectiveness of locks while performing checks.
• Investigates and seeks resolutions to guest complaints and other guest service issues.
• Observes and reports incidents, procedure violations, safety hazard violations and criminal activities as they occur or when notified.
• Handles, verifies, and escorts large amounts of currency and monitors drop process.
• Writes and distributes incident reports to appropriate departments immediately following incident.
• Coordinates with appropriate law enforcement and regulatory agencies concerning all criminal activity taking place on Colville Gaming property, including investigations of criminal and civil violation incidents.
• Restricts and prevents access to sensitive casino areas by unauthorized persons.
• Transports company property and assets – e.g. machine/sports wagering kiosk drops, assets between sites, etc.
• Prepares daily, monthly and annual paperwork and any reports according to department and company needs as assigned.
• Removes unruly, belligerent and intoxicated persons from casino premises, as directed by casino management.
• Administers or assists with drug testing team members.
• Informs the department of casino promotional programs and promotes guest service and friendly attitudes.
• Ensures compliance with departmental, company, gaming, state and federal laws, policies, procedures and any other applicable rules and regulations; enforces all required safety codes.
• Must maintain confidentiality.
• Performs assigned work duties in a guest service, friendly and safe manner.
• Operates and maintains office equipment, including but not limited to: computer, programmable telephone system, programmable fax and multi-use photocopier.
• Provides a high standard of professionalism and guest service.
• Performs other duties and special projects as assigned.

Knowledge, Skills, and Abilities (Minimum Qualifications):

• Must be at least 18 years old.
• High School Diploma, GED or equivalent.
• Minimum six (6) months of security, law enforcement, or corrections experience is required.
• Must possess a current and valid Washington State Driver’s License.
• Must be able to possess a current and maintain a valid Tribal Gaming License.
• Must successfully complete Title 31, Banking Secrecy Act training upon hire and annually.
• Must possess a current and valid CPR/First Aid Certification, Blood Borne Pathogens Training, and MSDS Training.
• Ability to understand, speak, communicate and read the English language.
• Must have skill in writing reports.
• Must have excellent observation skills.
• Must possess working knowledge of security systems and safety procedures.
• Must have exceptional verbal and written communication skills.
• Must be professional at all times.
• Ability to maintain confidentiality.
• Ability to be fair, consistent, honest, and unbiased.
• Ability to conduct drug and alcohol tests.
• Must be able to follow directives and assigned schedule.
• Must be computer literate with proficiency in Windows based programs and knowledge to operate general office equipment.
• Knowledge and experience with appropriate basic self-defense skills and Use of Force for security.
• Ability to apply applicable laws, regulations, policies, and procedures.
• Must successfully complete required training which includes formal casino training, PSTN Security Supervisor, and Basic Security Officer training.
• Cover shifts as needed and ability to work variable hours including days, evenings, weekends, and holidays.
• Ability to analyze data from multiple information ports by comparing and contrasting data to draw a conclusion or to identify trends.
• Ability to communicate professionally in written, verbal, and non-verbal format while portraying a friendly tone, word choice, and body language.
• Ability to work various shifts including evenings, holidays, weekends, and overtime.

Physical Demands / Work Environment:

• Ability to drive in adverse weather conditions.
• Manual and finger dexterity as required to perform daily job duties.
• Ability to frequently sit, walk and/or stand for prolonged periods.
• Ability to perform continuous physical exertion as needed.
• Ability to frequently kneel, bend, squat and/or reach.
• Ability to occasionally lift and/or move up to 35 pounds.
• Ability to perform CPR.
• Ability to run up several flights of stairs or sprint a few hundred yards in emergencies.
• Frequently exposed to a high level of noise in the work environment.
• Ability to stay levelheaded and respond quickly in stressful situations.
• Frequently exposed to a stressful work environment.
• Frequently exposed to tobacco smoke.
• Frequently exposed to outside weather conditions, including variations in temperature and precipitation.
• Occasionally exposed to fumes or airborne particles.
• Occasionally exposed to toxic or caustic chemicals.
• Occasionally exposed to bright and or flashing lights.
• Occasionally exposed to belligerent, combative and/or intoxicated guests.
• Sufficient visual acuity to write, recognize printed materials, computer screen, and notice non-verbal behavior.
• Speech and hearing ability to project voice to small and large audiences, carry on telephone/radio conversations, hear and grasp verbal communications and equipment prompts.