What are the responsibilities and job description for the Executive Housekeeper (Manager) - Homewood Suites Chelsea position at Colwen Hotels?
Homewood Suites Chelsea, a Colwen Hotels Property, is seeking an engaging, friendly, detail oriented Executive Housekeeper to join our team. The primary responsibilities of this role will be to lead the housekeeping team and uphold company and brand standard for delivering the highest level of cleanliness to our guests. The ideal candidate is a hands-on individual who is ready to work, is driven to improve guest satisfaction and develop our team of associates. The Executive Housekeeper's primary responsibility will be to ensure excellence in hotel cleanliness and guest service.
Colwen Hotels is a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward- thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today, and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities.
General Responsibilities :
- Adhere to Colwen and brand cleanliness standards for both rooms and public spaces
- Lead and manage housekeeping department
- Provide exceptional guest service
- Provide support to the Hotel General Manager
- Tour and inspect property daily and monitor for property cleanliness, safety and security, product quality and exceptional service throughout
- Work to continuously improve GSS scores
- Conduct self - audits to improve performance and cleanliness
- Recruit, interview and hire housekeeping associates for assigned hotel(s) / Meet regularly with General Manager to review staffing, morale and any disciplinary situations / investigations
- Train and support all associates and ensure performance in accordance with established hotel brand / Colwen standards
- Assist in new housekeeping associate orientation and on boarding
- Ongoing review of staff to ensure adherence to established policies and procedures
- Participate in monthly reward and recognition meeting / celebrate hotel and associate achievements
- Establish and maintain open collaborative relationships with direct reports, team members and hotel leaders
- Maintain key control and lost and found procedures and ensure staff is trained in both
- Plan work schedules and room assignments with minimum disruption to guest
- Perform technical and administrative duties, including, writing and reviewing reports, monitoring department checkbooks, ordering inventory
- Oversee ordering of housekeeping supplies to ensure correct par levels
- Compliance with Federal & State Labor laws
- Perform other duties as assigned
Requirements :
We've got you covered : Benefits & Perks
Colwen Hotels is an equal opportunity employer. EEO M / F / D / V
