What are the responsibilities and job description for the Front Desk Supervisor- Residence Inn Boston Downtown/South End position at Colwen Hotels?
Residence Inn Boston Downtown / South End, a Colwen Hotels property, is seeking an engaging, friendly and detail oriented Front Desk Supervisor to join our team. This individual will be directly responsible for the front desk and night audit teams, with a focus on guest and associate satisfaction. Successful candidates will have previous Hotel front desk experience, strong customer service focus, and the ability to train and grow our associates.
Colwen Hotels is a dynamic and growing hotel company, with an extraordinary portfolio of award-winning hotels. We are a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward- thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today, and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states.
General Responsibilities :
- Assist in the interviewing and strong performance supervision of front office associates.
- Ongoing review of staff to ensure adherence to established policies and procedures
- Process check-in and check-out, verify billing, create reservations, and process special requests
- Knowledge of hotel property, local attractions to assist guests.
- Establish and maintain open collaborative relationships with direct reports, and management throughout the hotel
- Compliance with Federal & State Labor laws
- Ensure that all complaints regarding service and / or accommodations are investigated and resolves
- Monitor budgets and payroll records and review financial transactions to ensure appropriateness
- Ongoing analysis of processes for continuous improvement / efficiency
- Coach and support front office team to effectively manage occupancy, guest service, and controllable expenses
- Identify service issues and trends. Facilitate creative solutions to overcome obstacles and insure continuous guest satisfaction results
- Balance cost controls with exceptional guest service and associate satisfaction
- Maintain STRICT key controls and safety and security standards.
- Other duties as assigned
Requirements :
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Colwen Hotels is an equal opportunity employer. EEO M / F / D / V
